Family Dollar 1201 Parker Street, Springfield, MA 01129

"Every week I like to window shop with my daughters to plan ahead. I've been going to this store for a couple of years now and I've always had a very nice experience, but lately, I've noticed a new night time manager that gives me a hard time, every time I window shop. On this particular day, the last day of last month, I was with my daughter and my fiance. We rode our bikes and left them outside. It was about an hour before closing time. My fiance kept going out to check on the bikes. The manager asked my fiance if everything was OK. My fiance replied "yes". It seemed to bother the manager that my fiance kept going back to check the bikes. We simply came to buy dish soap and a 2 liter soda and to window shop and get an idea so that I could come back the next morning to shop because I was getting my check the next day. But the manager came over and decided to start an argument with my fiance. He mentioned that he just became a manager and now he can say something. He said he doesn't like that we come in the store to window shop for 3 hrs. We walked in around 9pm and he started arguing with us by 9:20pm yet he says that we've been there for 3 hrs. He also said that we don't have money and even accused us of stealing and said that he was going to check the cameras. He said hes going to put our pictures up to ban us from the store for stealing. My fiance told him to check the cameras that he would see that we didn't steal anything. The manager never went back to check the cameras. Instead he decided to argue with us. he was even waving his arms back and forth like as if he wanted to fight. He continued to argue until eventually I decided not to purchase anything and just leave. It was extremely embarrassing and unnecessary. He should be fired!!!!!!"

"First I want to say I am a big fan of the family dollar stores, but I have to rate this store just one star because of the new night time manager. I went to this store last week with my daughter to get a couple jars of nivia face creme. The price on the shelf read $5.99 each, but when the new night manager scanned it at the register, they scanned as $10.99 each plus tax. I tried to explain this to the him, but he was very rude. He said " well that's the price, what? You wanna fight about it?" I basically just brushed it off and said I would come back tomorrow to get it, because I didn't have enough at the moment. I did just that. The next morning I came back and spoke with the hiring manager. She was very friendly and helpful. She immediately moved the creme to the correct shelf and I happily made my purchase and went on my way. I just wanted to express the differences, because the new night time manager is very rude makes my shopping experience extremely unpleasant."

"The cashier guy was very welcoming and had a positive attitude on both my visits yesterday. Its was a pleasant shopping experience up until the manager showed up. Apparently the new closing manager seems to think its ok to harras and argue with customers to the point where the leave. He literally stopped working just to walk over and start an argument. You give a guy a manager title and he thinks it means he can tell people how to shop. Smh. Power trip maybe? Idk."

"Store clerks were nice and friendly. They should be commended. Most Family Dollar stores have grouchy older ladies. The Family Dollar on Parker and Wilbraham Rd in Springfield is an awesome store!!!"