P T Pet Supply 86 Worcester Road, Webster, MA 01570

"Yesterday I bought my Pitbull a black hoodie from this place made by Canada Pooch. When I got it home and tried it on my dog something was VERY wrong with the dye inside the hoodie. Literally black powder/dust went flying everywhere, up our noses, all over the house, all over my pets. My dog looked like a coal miner covered in mystery ICK! I had to bathe my dog immediately until the water went cold and it took me five hours to clean up the mess from the dye. Even after bathing my dog, I was still cleaning this powder off his face, arms, legs. I was majorly concerned about my dog and I inhaling this and not to be crude- my boogers were completely black from the dye even the next morning. The store was willing to give me my money back, thus the 2-stars. However, I have spent hundreds of dollars and have referred multiple customers here, I am feeling unhappy. I was expecting more empathy for the inconvenience and my health concerns. I understand you guys are a small business, but this was a seriously troublesome experience for me as a pet owner. They said they will contact Canadia Pooch, but when I mentioned possibly shopping elsewhere due to not being satisfied with this experience the manager questioned, "should they bother contacting them if I'm not coming back?" As a former manager, I wish they would have offered to wash my dog or even "throw him a bone" for the hellacious night we experienced. I understand you did not manufacture this product, but you should stand behind what you are selling, especially if is exploding all over customers. An, "I'm incredibly sorry this happened to you and your dog" would have gone a long way for me."

"These ladies know how to pamper, treat, and groom your best friend. This is the best local business that genuinely cares about your pet, I only trust them with my babies -Keep up the great work, Kai loves you guys!"

"In a culture where big box stores and online orders are all the rage, it's so refreshing to come across a local store who takes enough pride in both their products and customer service to keep me coming back. Yolanda and her whole team take so much care to listen to our concerns and to recommend appropriate products, regardless of whether they are available in store or not, our pups leave their grooming appointments happy and flawlessly done and my husband and I know each time we go we will be greeted with warmth. Excellent example of a shopping local success story!"

"Liz groomed both our coonhounds yesterday. She did an outstanding job. She was absolutely amazing with them despite my Huck being exceptionally stubborn and wanting all her attention. Both boys came home clean and smelling nice and their nails trimmed perfectly and that I am sure was the hardest part for her. I would also like to say that I absolutely LOVE their neck ties. They both look extra handsome. Thank you Liz ❤ from all of us"