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CVS
519 Boston Post Road, Old Saybrook, Connecticut, United States
About the CVS
CVS is a multi-purpose institution located at 519 Boston Post Road in Old Saybrook, Connecticut. This establishment serves as a one-stop shop for all your needs, offering a wide range of products including clothing, convenience items, health and beauty products, food, and pharmaceuticals. Whether you're looking for a quick snack, a new outfit, or your prescription medications, CVS has you covered. With its convenient location and diverse selection of goods, CVS is the go-to destination for all your shopping needs in Old Saybrook.
Photos of CVS
519 Boston Post Rd, Old Saybrook, CT 06475, United States
Opening hours of CVS
Monday:
07:00 - 22:00
Tuesday:
07:00 - 22:00
Wednesday:
07:00 - 22:00
Thursday:
07:00 - 22:00
Friday:
07:00 - 22:00
Saturday:
07:00 - 22:00
Sunday:
07:00 - 22:00
Reviews of CVS
"CVS Pharmacy NEVER answers the phone. A critical prescription has been “in process” for three days but there is no way to find out what the hold up is. Called the main store and told me to come in or find a new pharmacy!!!!!"
"This is pharmacy specific, the store in general is nice. My vaccine appointment was cancelled 4 times, each time 2-3 minutes before my scheduled appointment time, after receiving the usual “check in for your appointment” texts just moments before. When I asked a pharmacist why this keeps happening I was told “we don’t have that here” and then “also I’m the only one here.” Seek other locations if you need a vaccination of any sort, this pharmacy has given me trouble so many times for a variety of reasons at this point. The ladies who work at the front of the store are always lovely."
"This CVS pharmacy has the worst customer service. They make you feel like you’re bothering them. They never smile and all seem to be miserable. I owned a chain of retail stores for 20+ years and understand how difficult retail can be. I’ve never taken the time to write a review, however every time I’ve been to this pharmacy they are consistently horrible. Even my doctors office has commented they’ve heard about “the OS CVS pharmacy”. I had to go to another local CVS because OS was “out of stock” on my medication and the pharmacist at this other shoreline CVS said she’s heard how bad the OS pharmacy is. I think it’s time to change pharmacies."
"This is the absolute worst CVS I have ever been to. The CVS store itself was fine but the pharmacy was horrible. All of the employees were rude, mean and clearly do not care about customers. I was trying to fill a script last night before they had closed. I had thought the pharmacy closed at 9PM, however I was mistaken and they close at 8PM. Regardless I was there at 7:48PM waiting in line behind another gentleman. When it was my turn the employee coldy asked me for my information and all of the staff behind him was making comments to me and the other guests about how we were bad customers for coming so late. This is a horrible way to make someone feel, when this was the only time I was able to make it in due to work. After I had given the guy my information he found my script and was ringing me out. He did not ask for my insurance or anything. So I had let him know that I had a discount card I would like to use, sent over by my doctor. This is when they told me it was "too late" to help me, although it was only 7:55PM. I understand they close at 8PMbut why take another customer and start the transaction to turn them away mid transaction. There was a pharmacy tech who had come over to further let me know that it was my fault because "I should not have come so late and expected service" and that there was nothing she could do and I would "just have to wait like everyone else and come back tomorrow". There were other horrible comments voice by all, the counter works, the pharmacy techs and the pharmacist that are inappropriate in a customer service setting. I returned to the CVS today at 1:10PM explaining that last night they sent me away because "they didn't have time". Instead of apologizing he had said well they you just need to go to drop off and someone will help you. I waited at drop off for 5 minutes. They called someone over to help me. This lady was pleasant, she asked why I had not used my insurance and I said I was unaware this was covered by insurance. She spent 5 minutes adding info and informed me my copay would go down to $3 from $15. She let the other two workers know that a new label would need to be printed. I had asked her how long the wait would be because I was on my lunch break. She said, everyone goes on lunch at 1:30 so before then. Then she helped the customer behind me and I waited. It was passing 1:30 and she was in the back no where to be seen. They started closing the gates on me so I finally asked what was going on. They said I would have to come back after work. I said that this was not possible and the other lady said this would be done by 1:30. I was met with attitude and rude comments, with the pharmacist emphasizing behind my back that her employees don't have time for this. Lastly, and maybe the worst part was that after they finally agreed to help me and re-print the label. The worker who helped me at the counter asked me "well how much was this before insurance", I said, I believe 12-15 dollars. He said well I would have just paid that without insurance. It is not like it is expensive, and it would have been much faster than waiting". I find this very hurtful and inappropriate because my finances are no ones business and I pay for insurance in order to use it for circumstances like this. He had no business commenting on my financial situation or ability. This is the WORST pharmacy and I will NEVER come back or recommend it to anyone."
"Horribly incompetent. They incorrectly reported to my insurer one of my prescriptions as having been filled. Instead of straightening out their error, I was told I would have to straighten it out with the insurance company. Additionally, they couple their incompetency with rudeness. I would rather spend an hour at the DMV than come here to get a prescription filled. I am done with this CVS."
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