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Best Friends Pet Hotel
1511 Silas Deane Highway, Rocky Hill, Connecticut, United States
About the Best Friends Pet Hotel
Best Friends Pet Hotel is a premier pet boarding and daycare facility located at 1511 Silas Deane Highway in Rocky Hill, Connecticut. Our experienced staff provides top-notch care and attention to your furry friends, ensuring they have a comfortable and enjoyable stay. With spacious accommodations, fun activities, and personalized care, your pets will feel right at home while you're away. Trust Best Friends Pet Hotel to give your pets the love and care they deserve.
Photos of Best Friends Pet Hotel
1511 Silas Deane Hwy, Rocky Hill, CT 06067, United States
Opening hours of Best Friends Pet Hotel
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 16:00
Reviews of Best Friends Pet Hotel
"It’s got a very good staff and amenities etc. However, way too much if you have two dogs that are sharing a kennel. Not a very good discount based on using someone in a home. Less expensive other places. However , if you need a place that is a boarding facility - it is a great option based on everything they offer."
"Communication with BFRH was inconsistent. We had boarded our past pets here and since the ownership change, this kennel does not resemble the place it once was. Beginning what the lobby feeling sparse, the staff and the quality of care (it should have been a red flag when we didn’t see other dogs on the board). No report cards, photos or even the live stream even though we asked about that and called during the stay, which we were told that we would receive. Pricing is a joke, increased rates without informing the client. Miscommunications between booking, staying and paying the final bill (another joke). Unprofessional staff. I called with a question and the “manager” picked up after I was put on hold for quite a while - instead of saying hello she picked up and said “you had a question”- I had no idea who I was even speaking to. The ENTIRE experience was less than desirable. There are so many places to board your animals in the area, why would we choose to come here again for a less than experience."
"First time going! Did a tour to see where my Luna will be staying during the summer LOVE how clean and organized it is! And there care for animals Is AMAZING! They were able to answer any question I had wheither it was a question I already had prepared..or a question i just had that popped out my head. Will def make another review after she has stayed there :)"
"I have been bringing my two small dogs to Best Friends in Rocky Hill for as long as I can remember. My dogs are now 9 and 11 years old. As stated in the most recent reviews something has drastically changed with this place. The last few times I have tried to book an appointment they have stated my dogs vaccinations are not up to date. I verified with our vet that they are multiple times now. It seems they will not make the call themselves to their Vet as this is now the second time I show up for my appointment and they refused to groom my dogs. What irritates me the most is the lack of professionalism and customer service from a lady named Dory who I tried to explain my frustration to. She wouldn’t listen to a word I had to say, and was very combative and clearly didn’t care if my dogs were groomed or not or if she lost a customer. After seeing about 20 bad reviews in the past year one would think they would try to leave a good impression on those who still want to give this place a shot. Well I was sadly mistaken and will be taking my dogs elsewhere from now on. I have noticed the professionalism in the place has been lacking in my last few visits as well. I have showed up with my dogs and waited in the lobby where no one was there, or people are working and haven’t acknowledged me being there. In the past, Best Friends would usually call 24 hrs ahead of an appt to confirm if we will be coming. They have stopped doing that as well. Lastly I haven’t received any report cards for my pets in their last few visits either. Makes you wonder how they are caring for the dogs when you are not there. After dealing with this woman named Dory and her horrible attitude I wouldn’t trust my dogs in their care. It’s unfortunate I have to find another place but if you aren’t going to treat people with respect you shouldn’t expect them to leave their extended family/fur babies in your care either."
"Best place to take your fur babies for boarding and grooming! Jamie is the lady that took good care of my fur babies! (Hulu & Maya) at the groomers, she did a fabulous job! Will continue taking my dogs to best friends hotel!"
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