Pet Supplies Plus Springfield 356 Cooley Street, Springfield, MA 01128

"Went to get crickets for my critters. I have Never had a problem getting crickets at pet supplies plus before but when I asked for my normal 200 supply the attendant said no they would never bag that many for me and she could maybe do 50. When I told her I have been coming to pet supplies plus for over a year and every week have gotten 200 with no issue she said they could do 100 tops. Again, I have NEVER had an issue here getting the number of crickets I need. I will Not he coming back to this store."

"Great store! Helpful associate right when I walked in. She helped set up an account and showed me where to go to wash the dog. The dog washing area is clean and large with 3 bays; 2 for large dogs and one for smaller dogs. It's stocked with everything you need from shampoos to towels to a blow dryer. Awesome store! I'll definitely be back! The associates in the store all seem very professional and pleasant. I had a problem with a grooming appointment, but they were quick to reschedule me. UPDATE: Went to wash the dog today and the wash stations were filthy with dog hair. I'm not sure how often they're maintained but the stations were fairly dirty. Also, the blow dryer for the small dogs was out of order. Shampoos were running low, and the towels as well. Seems like the quality has dipped a bit. Still a great place to go for a dog bath, just disappointed this time."

"Thank you Jessica so much for grooming my baby girl yesterday! Amazing customer service. Will be booking again!"

"Very well organized store with a wide selection of pet supplies, whether it's a chew toy for your dog or aquarium rocks for your fish tank, they have it all. I love how clean the shop is and the staff is always willing to help with anything you may need. My favorite part of this location is the self service grooming station. It's become a life savor for me and my Shiba. Medium size dog that can shed and make your living space look like Christmas all over again, so you can imagine what my bathroom looked like during shedding season. There stations are always stocked with clean fresh towels and multiple options for shampooing your dog. $25 for 5 visits to clean your dog, I think that's more then worth the value to save me hours of cleaning out my bathroom after every puppy bath. This alone is why I keep coming back! I haven't had the chance to try out their actual grooming services so I can't speak on that but as far as pricing goes, things are fair. I do find myself skipping purchases after finding things a little cheaper online but I always grab a few treats or a toy for my dog on the way out."