Best Western Hartford Hotel & Suites
185 Brainard Road, Hartford, Connecticut, United States
About the Best Western Hartford Hotel & Suites
The Best Western Hartford Hotel & Suites is a cozy and comfortable lodging option located at 185 Brainard Road in Hartford, Connecticut. This charming hotel offers a range of amenities and services to ensure a pleasant stay for guests. Whether you are traveling for business or leisure, you can enjoy spacious and well-appointed rooms, a complimentary breakfast buffet, a fitness center, and a seasonal outdoor pool. The hotel's convenient location allows for easy access to local attractions, dining options, and shopping destinations. Experience warm hospitality and excellent service at the Best Western Hartford Hotel & Suites during your visit to Hartford.
Photos of Best Western Hartford Hotel & Suites
185 Brainard Rd, Hartford, CT 06114, United States
Reviews of Best Western Hartford Hotel & Suites
"Hotel itself is solid. It is an older building but is fairly well maintained. The room was clean and everything worked as they should. Bed was comfortable and clean and spacious. The breakfast was solid with lots of options. The check in process was slow however as we had to call someone because no one was at the desk. They did not honor the price match that was accepted online. The hotel claimed they never got it. It took several days for them to finally acknowledge the situation and refund the difference. It is also in a terrible area and there has been numerous reviews of cars getting tires taken or other parts. There were homeless people walking around, picking up bottles and talking to themselves. The night before we left there was a room down the hall that was yelling and playing loud music. Even the front desk acknowledged the volume that night. At least it didn't affect our sleep too much. I don't know if I would stay here again or not. The hotel itself is good and the price is good for this class of hotel but everything else needs a lot of work."
"The best part about our stay were the staff! They were so very nice and extremely sweet and helpful! It is also easy to find and super close to downtown Hartford, easy on/off highway access. The bed was comfy and the breakfast was ok. Unfortunately, there were a few issues. The phone did not have a working button to reach the front desk. I had to walk down to ask my questions (at least I got some steps in!). The bathroom had really bad flickering lights. The coffee pods did not fit the coffee maker, so we couldn't use it. Tissue dispenser was empty. The couch felt like hard styrofoam with fabric. It was really tricky getting the bag cart to fit in/out of the elevator. Lastly, I overheard someone at breakfast mentiin someone tried stealing the tires off their car overnight, so I suggest parking close/near the front entrance! Overall, its not a bad place for a quick 1 night stay, but not for extended amount of time."
"My friends and I had checked in right around 4 pm Friday night. Our room was a suite with a queen bed and queen pull out. When we got upstairs, there was no bedding for the pull out and there were random items left by who I assumed was a past occupant. We called the front desk and asked if we could have bedding brought up to our room. A little bit later, after we had all gone to the bathroom after our 5 hour drive, the toilet starting making a loud noise. After checking in the top we saw the chain had come off and the bowl wouldn’t fill with water or flush. We again called the desk and let them know about the toilet and again asked about the bedding. The front desk attendant was very short and told us they were the only one working at the moment and she would bring the bedding up when she could, saying nothing about the toilet not working. We went out for the night and we got back around 11:00 pm, we asked again at the desk about the toilet and the bedding and were told they’d bring up the bedding (again no comment on us not having a working toilet). The bedding was finally brought up around 11:30 pm (7.5 hours after initially asking), so we decided to just sleep. If we had to go the bathroom we went down to the lobby and use the restroom there. The next morning around 7:30 am, we stop at the desk on the way to the breakfast room and again let them know our toilet still needed fixed. We again were told they were the only one working and they’d try to get it fixed. We again went out for the day returning at 4:00 pm to a different attendant, who said “we don’t have maintenance after 3:00 pm”. I let them know I told 2 people within the past 24 hours about this problem. She then let us know she would be sending a housekeeper upstairs “to look at it”. The housekeeper was the only good employee there and was very kind, he reached into the bowl, pulling the chain out and got it back on, but warned us to flush gently. So after 24 hours with no toilet, we could finally relieve ourselves in our room. The next morning we checked out and again were greeted with nothing but rudeness. I would not recommend this hotel to anyone. Every employee other than Trey (the housekeeper) was rude and unhelpful and none of them wore name tags. The customer service was the worst I’ve ever experienced and if I could give it 0 stars I would."
"As a Diamond member this hotel was disappointing. Loud air conditioner. Barely was able to sleep at night. Noisy humming sounds came from toilet when tank was filling. Hallway from elevator to room was disgusting with a horrible odor of skunk. The breakfast was disgusting. If you like fake eggs then that’s a 5 star. The best part of the breakfast was the prepackaged muffin and yogurt. Pancake machine didn’t work and no fresh fruit. This is on a Saturday at 9am already out of food!!!! I questioned the help and they said the breads and bagels are frozen and there working on the hot food. Very sad that I’m paying for this breakfast and have to go somewhere else to eat."
"Check in was easy. The room was clean and the bed comfortable. The bathroom was clean and small after a remodel. No fan with a vent that was pushing hot air was a bit different. The room was quiet overnight. We didn't use the breakfast option but other guests seemed to be enjoying it. If we head back to the area we'll stay here again."
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