The Home Depot

"Paint department kid is very argumentative and thinks he knows more than he does should not argue with customers especially if they have decades of experience every one else very helpful and pleasant"

"We went to the Westfield MA Home Depot to purchase a Christmas lawn decoration and a special light module. We met Susan and she was very knowledgeable and friendly and knew just what we needed and found it for us. We could not find the Christmas decoration so she helped us with that too. She had to get another associat, Angelo to help with this because they did not have any in the store. Together they were able to find one at another store. We then went to the service desk where Susan and Sharon were able to call the other store and the associat there personally made sure they had one and set it aside for us to pick up the next day. We were very impressed with the friendly and professional service. We wish there were more people like this Home Depot should be very glad to have such wonderful employees ❤"

"I never leave reviews but I received such bad customer service that I just have to. THOMAS in the PAINT DEPARTMENT is the most rude, unprofessional, unhelpful employee I have ever encountered at any HomeDepot. I tried to purchase multiple gallons of paint and waited at the counter for service for 15 minutes while Thomas played on his cellphone. When he finally looked up, I tried to ask what type of paint would he recommend for my project. His response was to look me up and down and point to the clearance section. Im very disappointed in Thomas and Home Depot as a whole. The other employees I encountered were very polite and helpful."

"I needed a home depot card for a closing gift for my clients who purchased a home to remodel. I grabbed a big orange HD bucket and filled it with fun supplies like duct tape, light bulbs, cleaning products, champagne (not sold at HD-lol), and the HD gift card. Can't go wrong with that gift! They loved it!"

"Giving this place 2 stars because I genuinely love this Home Depot. The associates are usually all friendly and helpful except today when I went to buy paint. Thomas at the paint counter was extremely patronizing when I was asking questions about paint. I shrugged it off and shopped around the store waiting for the paint to be ready. Upon returning to grab my paint I was met with more condescending attitude. I approached him and said “Hey Thomas where do we grab the paint?” He didn’t show me - but instead said “it’s at the paint counter” - when I asked where the paint counter was his response was “where it says paint counter”. The paint counter isn’t labeled with a big sign, instead it has a printed computer paper sheet that says “paint counter”, which is why I didn’t see it. I have never felt so belittled by a customer service associate. This guy shouldn’t be working with customers. I met with Matt the store manager to let him know his paint associate is very rude and was told he would take care of it. But I still felt like people should know how the paint associate Thomas is here. The whole experience was uncomfortable and I’ll be buying my paint elsewhere - this is not an experience I ever want to have again."