Walgreens,

455 South Main Street, Thomaston, CT 06787

"I brought 35mm film to this Walgreens to send it out for development in July 2023. I've always had long waits to get film back, usually closer to a month when two weeks was the advertised timeframe. However, today, November 24th, nearly FIVE MONTHS LATER is the date when I finally got this film back. After inquiring about it for months and being told it was lost, and waiting for phone calls from this location that never came, the film that came back to me wasn't even developed, and it was removed from the roller, so is now likely ruined. What a waste of time."

"I have been having trouble with Walgreens Pharmacy for a while. I had no idea that the pharmacy is closed on the weekends now. This is the dumbest thing I have ever heard. I had Urgentcare send some antibiotics over this morning. I called for the status and the recording said it was ready. I show up and the pharmacy wasn't even open at all today. There was no way that my prescription had been prepared. And there was also no way I was waiting until Monday lunchtime to start the much needed antibiotic. (Walgreens pharmacy isn't even open until 10 am on weekdays). Walgreens should close it's doors. It doesn't do anybody the service of neighborhood drugstore anymore."

"The cashier with the long dark hair (I believe her name is Danielle) has got to be one of the most consistently unfriendly people I've ever encountered. She always seems miserable, often complains to other employees right in front of customers, and I once saw her tell another employee "you ring her up, I don't feel like it". Tonight was the last straw - I had to buy something that was 1) About $10 cheaper if ordered online for pickup, and 2) kind of an embarrassing item so I ordered online knowing I could pick it up in a discreet paper bag. She scans my order and YELLS the name of the order loud enough for half the store to hear - then gets fed up when she didn't complete the pickup process correctly & pawns it off on another employee. All the other staff seems friendly, but man, this one........she's just miserable!"

"Pharmacy is absolute trash. They don’t care about helping you, or providing decent customer service. They will let your prior authorizations fill up & ignore them until the next day. Nothing is handled in an urgent manner. As far as Fed-Ex & regular Walgreens, the woman with brown hair who works up front handling fed-ex has no idea what she’s doing, & literally does not care to even learn or fix things. Won’t help you. She will watch you stand in line for 10 min while she disrupts your concerns to pick up a phone. Also, extremely snobby attitude."

"Called in a prescription refill more than 24 hours in advance. I was told it would be ready after 11 am the following day. I arrived well after 11 and it wasn't ready. Their reply was "well, that's an estimate" So I have to return again after work hoping to arrive before they close at 6pm (also closed on weekends). I've been resisting to change pharmacies. I think it is about time to switch. ***UPDATE*** arrived second time at 5:30pm. My prescription was still not ready! They asked me to take a ride while they got it ready. Not a very happy customer. I will be switching to Thomaston Pharmacy"