Mondovi Dental - Bristol

"Mondovi Management, I always get my teeth cleaned by the Dental Hygenist named Shamaila. She is very pleasant and always does a great job. My last visit was not as pleasant for me. Not because of the Hygenist. Apparently, the new owner (Mondovi) is so concerned about collecting data that the patients are subjected to listening to noisy entries into the computer program that Hygenists are required to make to track each tooth being cleaned. I think the efficiency experts that are tracking down to each tooth being cleaned as well as the time consumed by the Hygenists to do their job have forgotten the most important part of this program ...........................,.... THE CUSTOMER!!! You are making this very difficult for all involved. You have reasons to get your data, but it really impacts the good relationships that long term patients have with their Dentist, Hygenists and Office Staff. Keep it up and you won't have much data to collect .... You won't have many customers to data_mine from!! Mr. Brady"

"I liked the dentist (Daniel Paik) and his hygienists. The girl in billing not so much. I offered to pay after each visit (both within 2 weeks) and was told to wait for insurance. Then a week later I get a bill saying I’m late. She actually took the time to write her own little message that, ‘payment is due when services are rendered!’. How insulting! Very unprofessional. I would have given more stars if not for the office manager and her arrogance. She never apologized for the insult but the girls in the front did. Other than that, I love them! They’re quick (don’t keep you waiting), efficient and very friendly. Except the OM. Edit 10/26/23 Well, the fillings fell out and after cancelling me last minute to have them replaced and not giving me another appointment I was forced to go elsewhere. No recommendations for this place. They had me fooled. January 2024 and all my fillings done by Mondovi dental have fallen out and have been replaced by a competent dental office in Southington. Beware of Mondovi."

"Beautiful place. Very high tech. Staff was great. My only issue was the dr didn’t introduce himself especially since it was my first visit with his practice and had to ask the hygienist who he was. Hygienist did a great job. Was just there almost 2 hrs for a cleaning. Now a month later they were supposed to call me about my next appointment or to fix my tooth and NO PHONE CALL."

"Always a pleasure going there, well as much of a pleasure as going to the dentist can be for someone like me, (with my tooth/teeth situation). Even with Dr. Latvis leaving the hiccups have been handled with professionalism and patient focused perseverance. Thanks to Marci and all the rest of the staff. Sorry I don't know all your names. Welcome, new Doc. Man, I go to the dentist too much."

"The staff here are always so fantastic. I hated/feared/avoided the dentist for far too long for a woman with my capabilities. They have made every appointment for the past several years feel more relaxed than I ever thought possible. I can't say comfortable, but that's my anxiety. The women who I have dealt with repeatedly are FANTASTIC. I watched this practice grow from a converted multi-family house, with heating issues, to a welcoming, steady practice. These women are the reason."