Tractor Supply Co.,

116 South Main Street, Newtown, CT 06470

"Love this place but the customer service here is not too good. Also, there is no benefit to joining their point system. Been going there for 3 years and I still have had no discounts"

"UPDATE There is no improvement after another year. Sloppily run. Aisles are consistently blocked with boxes or ladders or stock carts. Poorly stocked. Always check your receipt because there are MANY mispriced items. I occasionally use this store when I need something quickly because it is local and sometimes the closest choice for what I need at the moment, but whenever I have the time I just go to my local hardware store. Not well run. ORIGINAL REVIEW Cluttered aisles, generally disorganized, untidy. I have really tried to like this store since it's location is very convenient for me. It offers (when in stock) many items that I need while working around my property and shop. But the place is such a mess that it is really hard to love. Add to that "management" that is usually not customer friendly despite cashiers and clerks who go out of their way to try to help. Out of stock items leave empty bins in every aisle while stacks of unsold merchandise are piled up all over the store. This place would be much more pleasant to shop if only the inventory were controled and maintained. Staffing shortages seem to persist and result in occasional long waits at the register and little available help in the aisles. There are always blocked aisles with ladders or carts or boxes or overstock. Shelf prices rarely reflect the price at the register... in fact they are rarely placed near the correct item. Finding the price for an item is too often a guessing game. The store seems to suffer from a lack of organization and leadership. It's as if most of the crew is bailing as fast as they can but the captain is passed out at the wheel."

"I go to tractor supply a lot, almost everyday. It is my favorite store. They have about everything you could need . However what makes this store the best place to go is Joy and Carl. They are both always quick to help with whatever you need, always greet you with smiling faces and are ready to answer any questions no matter how dumb of a question it seems to be. Both Joy and Carl have helped me many times and when I'm in the store they always make it a good experience. I've never experienced such impeccable customer service anywhere else and they are the reason myself and many others keep coming back."

"Love it here store guy tht help us was so nice is name is Rayan nice guy overall the store is good"

"Needed some special fencing for a dog run I was building, ordered it online and it was delivered in store for pickup. We arrived 10 minutes before closing (really long drive + had to get a rental to pick up the materials) The staff was very friendly, and helped us collect our order, including jumping on a fork lift, unlocking the garden area and then driving a pallet right up to the truck all in the dark. Super helpful and great customer service. Then discovered the next day (because it was dark) I had ordered 6ft tall fencing and had received 5ft tall. It worked for the project, but I emailed customer support to let them know, included pictures, and said this stuff works can you just credit me the difference and without any further back and forth, they refunded me the difference. What a freaking pleasant experience all around!"