Carbase Carmart

"Big waste of time and money. Car turned out to be a lemon and I see it is back up for sale for an extra 1k!! Edit: Thought I would add more context in case someone is thinking of buying a car from here.. I was an out of town buyer so I had arranged for someone to drive the car to my town at my cost. I had also put insurance on the car and a fill tank of petrol. This car had problems from the first test drive and they said it's probably the battery connector and it will get fixed. After a couple days the car problems got more obvious and was not safe to drive!! Took the car back to Carbase and they said was electrical and replaced the battery. The day before the car was to be delivered to my town the car started jolting again. Took it into carbase and was given a full refund (minus the insurance and full tank of petrol) that had to wait 4 days for. They also said the cambelt had been changed but it didn't look new. So if you're thinking about buying a car from here I recommend getting it checked out and buying the warranty."

"If I was looking for a Toyota Corolla or similar I wouldn't buy there but as luck would have it a vehicle that I had long wanted turned up on the Carbase lot. The business expects a premium price but disappointing care/servicing while under their stewardship does not support this mindset. Sales great to deal with , just the company mindset poor"

"Salesperson Brian? Absolutely brilliant in guiding my sister to purchase her new car. World class service."

"I appreciate how Neil and the others worked with me to provide the best services possible for me while also demonstrating their expertise. However, after I purchased my most recent vehicle from them, there was a guy who didn't know what he was talking about, particularly with regard to my mechanical breakdown insurance policy. He claimed I couldn't reduce it at all, even though the policy stated that I could do both if I called them within 15 days of the purchase date and made no claims. I told him I wanted to minimise it, and he called the insurance company. When I told him I wanted to reduce it, he called the insurance company and told me the opposite of what the insurance representatives had told them, which was that I could do that within 24 hours of the policy. I explained to him that this was incorrect, and he said he would call me back later. When I returned, he told me I could do that, and when I went to reduce it from 3 to 1, I discovered that the price was different from what he had told me on the first day of purchasing the car. So then I continued with the 3 years as he make it very difficult for me and not willing to help me from the beginning, so I walk off."

"Impeccable after sales service! We purchased our vehicle well over a year ago through the team and have had a recent issue with a rather large leak. The service team ripped up the entire car, dried it out, found the source of the leak, fixed it and kept us in the loop the entire time. We have come to expect excellent service from Carbase but the way this was dealt was exemplary and we are suitably impressed! Thanks again team, you really went above and beyond."