VTNZ Hastings

"Wouldn't bother getting a WOF here ever again, was told I had to replace my windscreen because of a small chip in the Critical Vision Area, ordered a new windscreen which took two weeks to arrive only to be told when I took the car in I shouldn't have failed a WOF with a chip that small, inspector insisted that there can be no chips in the Critical Vision Area however this is not what the legislation says. Failed for an exhaust system leak which my Mechanic could not find. Failed for moisture in fog lights and blown tail light, don't have any issue with the last two item. If you fail a WoF here, look up the rules for yourself."

"Go guys and gals helped me alot i wish i could say the same about the Gisborne branch, as i had to transport my vehicle 3hrs from Gisborne because they're useless, Hastings are awesome"

"Slowest VTNZ in the country, I swear. Almost 30 mins into waiting, 1 agent at the counter. Completely ridiculous with a line almost out the door. Agent was lovely, but clearly overworked and stressed out. Do better VTNZ."

"My dad was meant to be my support person today when I sat my restricted test. My testing officer was Ary Van V. He told me I wasn’t allowed a support person. On the website it clearly states you are allowed one support person that is over the age of 20 and is not under the influence of drugs or alcohol and meet the requirements. My dad meet all requirements and it was still a no. I suffer from anxiety but that wasn’t good enough. I failed my test today which was important as it was for a secure job. No test until mid May available so I had to rebook in dannevirke, 50 minutes from Hastings. When we asked after the test why my dad wasn’t allowed to be my support person the lady at the front desk asked, was it a man or a lady?? That shouldn’t matter but obviously it does with him. On the website it does not indicate ANYWHERE that that decision about your support person is up to the testing officer. So disappointing. They wonder why Hastings has so much unlicensed drivers. Most don’t go back. I don’t even want to give yous a ONE star but there’s not ZERO stars available."

"I have had terrible experiences with the staff in the office, both in person and on the phone. They are rude, and not accomodating at all. They even hung up the phone after I was requiring them to explain their reasoning. After cyclone there have been reduced hours (understandably) but I travelled to Hastings from Bay View, I made it with 15mins before their licensing closed, and they declined me due to a further change of hours (not stated anywhere). Baring in mind, I had gone in on a Saturday and they said licensing was only open weekdays, so I came back during the week…. Website clearly stated new reduced hours and then they changed it again without sharing info. They said they were short staffed, yet there was two staff behind counter and only 2 customers….Their replies were always “it is what it is”, in a very rude tone. Incredibly rude people, will never go back to VTNZ again."