Paper Plus Mosgiel

"Really nice service! A book came out the day I arrived in Mosgiel but I couldn’t get into Paper Plus until the next day. I rang up and talked to a guy called John who kept it aside for me. The next morning I went in and my book was right there waiting for me behind the counter. Great service!"

"Needlessly rude. I'm even giving it one star just because they let my toddler use their toilet for a wee. The lady acted like it was a huge pain even though i thanked her many times. Then when I went to pay, I asked for a gift card and that's when things turned really pear shaped. She said they don't do gift exchange cards for toys, only for books. Another lady in the counter right next to me was talking really loudly so when I asked the lady to repeat she acted really annoyed. Then I asked if craft supplies were toys too as they were among the items I brought. I had also brought a book and a toy truck. I wanted the card for the book and the craft and was trying to understand which items I could get the card for as she refused to give it for any of the items. I was very polite and calm this whole time but really didn't appreciate the rudeness so said there was no need to be rude. She apologised in the most insincere manner ever as if I was at fault. Then I went back straight away to ask for the card for the book I had purchased, to which she started lecturing me about needing to keep my receipt. Eventually got her to write me a card. Her initials are a.l.l or a.d.d or something like that... I should have cancelled my purchase in the first place. I'm never going there again. She clearly hates her job and spoilt what started off as a really good day for me. NZ employers have a tendency to ignore customer feedback but her attitude is sure to cost the business $$$"

"Fairly off hand shop assistant. This one is new. Hope she hasn't replaced the other lovely friendly ones. Didn't feel welcome or as if my business was more than a nuisance to her. Hope she will get some customer service training."

"Always great to support local businesses and thus one is good variety and lovely staff."

"Excellent service today, the lady that served me was ready for her break, but she went out of her way and helped find 2 books for my wee girl, the only thing that would make life easier don't have the nz post bags right at the back of the shop, put them in by the door or counter so we can run in fast, as it will be the only place in mosgiel that sells them soon, I suggested it to the boss he didn't want a bar of it and said NO. Maybe listen to what makes things easier for customers, and be nicer like the lovely lady that helped me."