Gourmet Direct - Speciality Butcher
About the Business
Welcome to Gourmet Direct - Speciality Butcher, located at 17 Mahia Street in Napier, New Zealand. We are an establishment that specializes in providing high-quality food and grocery items. As a point of interest and a store, we take pride in offering a wide range of delicious products for our customers.
At Gourmet Direct, we are proud to offer the Silver Fern Farms range of New Zealand grass-fed beef, lamb, and venison. Our approach ensures that our meats are consistently sweet, tender, succulent, and delicious. One of our specialties is our Gourmet Direct Rose Veal, which is rose pink in color due to the age and diet of the young beef. This meat is not only mouthwateringly soft and delectable, but it is also high in iron and low in fat, making it a healthy option for your family.
We are delighted to receive positive feedback from our customers, such as the testimonies from Kate and other satisfied customers. We strive to provide amazing service and quality products, ensuring that your orders are promptly delivered and in perfect condition.
Whether you are planning a special occasion or simply want to enjoy a gourmet meal at home, Gourmet Direct is here to cater to your needs. Our online ordering system makes it easy for you to select and purchase our top-quality products, even if you are located overseas. We are owned and operated by Kiwi farmers, and we are passionate about delivering the very best New Zealand meat and gourmet ingredients to your doorstep.
In addition to our meat selection, we also offer essential foodie pantry items made by passionate New Zealand Foodies. We believe in providing a complete culinary experience, and we are more than just a meat box company. We are committed to offering exceptional products and service, and we constantly strive to pass on savings to our customers.
We invite you to explore our website and discover the wide range of products we have to offer. Whether you are a seasoned chef or a cooking enthusiast, Gourmet Direct is your recipe for success in the kitchen. Make every day gourmet with just a touch of a button.
If you have any questions or need assistance with a recent order, please review our Refunds & Returns Policy or reach out to our friendly customer service team. Thank you for choosing Gourmet Direct - Speciality Butcher, the No.1 Online Butcher in New Zealand.
Photos
Location & Phone number
17 Mahia Street, Ahuriri, Napier, Hawke's Bay 4140, New Zealand
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:30 AM - 4:30 PM
Sunday:
Closed
Reviews
"Very disappointed. Poor customer service and there is no communication regarding how invoicing and payment works when speaking and dealing with their customer services team. Would not recommend as there are much better services like this one out there. Shop around!"
"For the second time we have been over charged for an order. We have been charged three times for one order! $300 for a $100 order! We tolerated the order cancellations and changes to our orders as it was a reflection of staff absence etc but to be charged three times for one order has caused difficulties!"
"I have used Gourmet Direct 4 times over the 6 years. I am not a "caterer or restaurateur" just someone who likes quality meat and an easy life :) I use them when I want a bulk order of different meats for an upcoming event such as Christmas or a Party. I like that I can go online and am presented with a huge range of options of different meats, different sizes and different quality options. Website is very user friendly I find their prices are very comparable when you consider they are fresh and of high quality and when I factor in that I DID not have to drive around multiple butchers or retailers to source what I wanted. Due to the perishable nature of the products, before I place my order, I call them to discuss delivery so we can agree what best suits me. They are based near Napier but don't let that deter you as I live in Auckland.... Their operating hours are such that they are readily available and have sound logistic delivery processes in place. Orders are always delivered on the day we agreed and the product is packed suitably, arriving cool and in good condition. As for the meat quality..?? superb. Will continue to use their service ongoing.."
"Poor service. Waited more than a week to receive a product. Had to contact them three times. On two occasions order did not arrive on time it was promised. We waited entire day at home waiting for both days. When the order finally arrived it was not the product we ordered. We ordered a provenance lamb but received a different lamb. When we called they stated that it was out of stock. No apologies at all, just thinking we would accept any product as an alternative is absolutely poor. Should they have informed us prior, we would have ordered it when the stock was available."
"I recently purchased some Silver Fern meat from Gourmet Meats but unfortunately, due to a monumental "stuff up" by NZ Couriers, by the time the meat was ready to be delivered to my address, it was already 6 days old. Gourmet Meats instructed NZ Couriers to return the pack and have arranged for a new pack to be delivered to me. Their Head Office and Napier Staff were superb and given that Silver Fern is a superior meat product, I would heartily recommend them to any on line buyer. WELL DONE TEAM!"
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