Saddle View Health Centre (Green Island Medical Centre)

"This was my family childhood doctors and it definitely went downhill over the years. Reception incredibly rude, appointments hard to get, doctors not up to standard. Multiple bad experiences where my medical concerns were dismissed and mistakes were made. Have since changed medical centres to a much better centre."

"I’d give zero stars if it was possible. All the fantastic GPs (Dr Thompson, Dr Then, Dr Foster) have left and it’s not hard to see why, GP shortage or not the current GPs can’t do their job - important referrals never sent on more than one occasion for my family alone, special mention to Dr. Windfhur who lets her personal opinions, outdated ideas and old school thinking get in the way of properly advising, assessing and diagnosing clients, receptionists and management are not worth your time and seem to forget they’re in a customer service role - with the exception of Mel who tries her best, some nursing staff are lovely however, on multiple occasions appointments have been “made” at a nursing level which were never actually booked. The list goes on, avoid at all costs, currently on a waiting list to move practices unless there is a complete shake up of this place but sadly I don’t think a fancy new building will bring that. It’s only a matter of time before something terrible comes of the way this place is run and the absolute communication breakdown this place is experiencing."

"Avoid at all costs. Dr Astrid Windfur, the sole owner of the practice, tried very hard to persuade me to stop taking my contraceptive pills, claiming they were as harmful to me as smoking. Subsequently found out she's a staunch catholic. Bias much?"

"0 Stars if I could. I have been going for 33 years, they still can't spell my name correctly. I can never get an appointment when I need one. Multiple family members of mine have been misdiagnosed with serious consequences. But mostly recently I have issues with prescriptions for my young child. When I rang for the 6th time about a prescription, I was told rather rudely that my child's dad was given a physical copy (he was not) to then be told oh no they sent that out to a chemist that morning (to the wrong chemist for the 2nd time). This was after being spoken down to on the day of the appointment and being blamed for being put in the wrong waiting room. Always long wait times for a short appointment, Drs are always running late. Reception staff are rude and blunt. I would change Doctors if I could but with everywhere being fully booked there is no alternative."