Luxurious Spa & Nails Dunedin

"I've been a loyal customer of Luxurious Nails since it first opened, and I've always appreciated the student discount they offered. The staff has been friendly and accommodating in the past, always honoring my student ID for a 12% discount, which as a budget-conscious student, meant a lot to me. However, my recent experience on Thursday, August 15th, left me disappointed. Despite having used my 2022 student ID throughout the year, the nail technician insisted on a 2023 ID, even after I showed my current university enrollment and class schedule as proof. While I understand policies are in place, I believe that loyal customers should be treated with respect and understanding. This abrupt change in their approach to the discount left me perplexed. In contrast, I visited Blooming Nails just across the road, a smaller business, where they gladly accepted my student discount without any hesitation. It's disheartening to feel like a valued customer at one establishment and then be treated indifferently at another, especially when Luxurious Nails is expanding as a franchise. This incident has left me reconsidering my choice of nail salons. I hope that this review serves as constructive feedback and encourages Luxurious Nails to maintain the warmth and customer-centered service that initially won me over but now I will not be returning"

"Staff were lovely, service was good, but my gel manicure started peeling off 4 nails within a week. Is not the first time I’ve had my nails done here and the gel has chipped within a very short amount of time"

"Appt took 1.45 hours for a gel manicure! 45 minutes I spent with nails just in solution alone waiting to have old gel removed. Hopefully i dont get a ticket mailed to me. Quality of nails not as good as what I'm used to at other salons but range of colours nice but owner nice and friendly."

"18th birthday treat for granddaughter but was really disappointed... She had to wait another 30mins after time I had booked. Although she told lady it was her 1st visit, there was no smiles or conversation and my granddaughter felt uncomfortable. Cleanliness was a bit lacking and there were someone elses finger nail clippings still on table!"

"-took probably an hour to remove my powder dip nails (fingers in acetone the whole time), should take about 5 minutes with a strong drill bit. -charged 15 extra to remove “extensions” even though they were just powder dipped with maybe two millimeters of nail tip glued on, should have been treated no different than a regular nail, took no extra effort -did i mention it took forever to remove my nails? Id say try to get them off before you come if you can. -very heavy handed with the drill, left me with grooves all over and i could see down to my nail bed in some places. absolutely horrific. my nails are now paper thin when I’ve spent so long growing them healthily -the filing technique had me cringing the whole time. she was taking my paper thin nails and scrubbing the file back and forth like they were made of plastic or something, they were my natural nails!!!! my sidewalls look like rubbish too, she was very file-happy. -she also had me soak these already compromised nails in water, which i try to avoid as much as possible, even using gloves to wash my hair in the shower to avoid water on natural nails. -the last tech i ended up with (was switched between three) was very kind, but had awful technique. -my nails are now flimsy and damaged even with the gel on them. I can see the drill damage through the polish. I will not be returning and strongly suggest trying someplace else. I’m going to have to get my nails redone this weekend now, if they don’t break before then. My nails looked better the first time I tried gel at home."