Aurum
About the Business
Welcome to Aurum, an award-winning beauty salon located in Dunedin, New Zealand. Our team at Aurum consists of talented and passionate individuals who are dedicated to providing exceptional hair care services. We are not just a salon, but a close-knit community of like-minded people driven by creativity, fun, compassion, and integrity.
At Aurum, we prioritize listening to our clients and continuously improving our services. We believe in the power of community connections and creating a safe and enjoyable space for our team members. We ensure that everyone is fairly compensated for their time, as we strongly believe that a happy team will provide the best care and attention to our guests. Our goal is to make people feel better about themselves with our approach of manaakitanga – the Maori concept of hospitality and respect.
Booking your desired services with our experienced stylists is made easy through our online platform. We have a team of five senior staff members who specialize in a variety of hair services, including color correction, blondes and balayage, curly hair, hair color, and hair care. Additionally, we are certified and trained in hair extensions, offering both weft and tape options. For hair extensions, we require a free consultation, which can also be scheduled online.
If you are looking for a color change or are new to Aurum, we recommend booking a consultation with one of our stylists. During the consultation, our stylists will provide free advice and a quote based on your desired look. We believe that consultations are crucial in understanding your hair goals, maintenance preferences, hair history, and natural hair type. This allows us to tailor our services specifically to you, as there are no one-size-fits-all solutions at Aurum. Every color service demands a unique approach and customized technique.
We value your time and ours, which is why we work efficiently as a team to ensure that your appointment is managed within a reasonable timeframe. However, we never rush our clients, as we want you to have a relaxing experience in our clean and safe environment. We respect your budget and strive to achieve the results you desire while maintaining the health of your hair.
If you have any questions or concerns regarding your budget, feel free to message us. We are here to provide specific advice and help you find solutions that meet your needs.
We are proud to have received numerous accolades, including the 2020 HITO/NZARH Industry Awards for New Zealand Workplace of the Year, the New Zealand Hair Salon of the Year, and the New Zealand Salon of the Year. These awards reflect our commitment to excellence and innovation in the hair industry.
Visit Aurum and experience the difference of a salon that truly cares about its clients.
Photos
Location & Phone number
9 Mailer Street, Mornington, Dunedin, Otago 9011, New Zealand
Hours open
Monday:
Closed
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"I was welcomed by an amazing and super friendly team on my first visit. I really enjoyed the vibe and atmosphere. I also really felt listened to when describing what I'd like done and the quality of the cut and service was outstanding. Thanks team, I've definitely found my new hairdresser ☺️"
"The team at Aurum are outstanding! Great service and they work to your budget. Love the care they have for their clients and very responsive to my needs - if I’ve had a full on day at work they give me peace and quiet and let me enjoy the experience."
"Every experience I have had at Aurum has been fantastic. The staff are so warm and welcoming and really care about their craft. Mercy always delivers awesome results and I am constantly recommending her to others! ❤️"
"This is my first bad review which is a shame! I came to this salon for hair extensions and unfortunately after having them installed they were loose and slipping down by the next day. I contacted the hair dresser who installed them to let her know but she didn’t seem concerned and said she couldn’t see me until the following week- as I had an event on that weekend it wasn’t an ideal response. That night one weft fell out completely and in the end I was able to just slide them all out of my hair with no effort at all. It was pretty distressing and a massive waste of money (1000$). I wrote to the salon sharing my experience and not only did they decline even a partial refund for their poor workmanship and the wasted hair (and yes I know hair is non refundable as it’s a hygiene product, however this this not a change of mind- it’s a faulty installation) but they also didn’t even bother replying to my last email. Likewise the hair dresser didn’t reply to my last message the day I notified her about the loose wefts. I’ve had extensions before and normally they are tight and impossible to remove without pilers so I know these were not installed correctly. The salon should’ve shown more concern the day I reached out to them and I believe a refund should’ve been offered. I can’t recommend this salon based off this experience. I have informed vixen and luxe of the improper installation and will avoid association with this brand in future."
"Great haircut! The woman who cut my hair was super bubbly and so friendly - honestly was such an amazing experience - would definitely come again!"
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