KFC Papanui,

477 Papanui Road, Papanui, Christchurch 8053

"Made an online order tonight and found that part of the order was missing and instructions weren’t done on one of the meals. Also tried ringing numerous times and no one answered the phone either. Not good at all!!"

"Don't shop here. Arrogant and entitled. I'm a travelling sale rep and buy kfc regularly. I asked for my usual combination of chicken pieces and was told it can't be done, even though it's a regular combination. The lady was rude about it. I walked out and drove to Christchurch Airport KFC and got my choice given to me by a cheerful person in under a minute. Sorry Papanui residents, shop elsewhere."

"Would be nice to walk into a restaurant that was clean and free of hazards. Water overflowing from the drinks machine over the floor. Watched staff step over the water instead of cleaning and putting up cones to warn others. Tables not cleared and customers waiting for ages to be served. Be nice to have staff who actually cared about their workplace..we actually put the cones up to warn other customers."

"UPDATE March 2023 visited at 10:45am and store was clean(ish), well staffed and quiet. UPDATE December 2022: Sunday 12:45pm. No coleslaw. No red onions. No fanta. No Lift. Drinks machine it of order. Digital order screens out of order. No customer service. 22 minutes from paying for order to recieved if. Priority given to dinner connected orders (Uber). Management at this outlet need oversight put in place to guide them on improvements the image of the KFC brand that they are responsible for. UPDATE October 2022: Saturday 11:30am. "Sorry, we don't have got wings. Sorry we don't have chicken for the 1/4 pack." So no longer kfC, just kf Not clean. Slow. Cold. Order was incomplete. Chicken poorly cooked. In the 35 minutes I was in-store there was no cleaning undertaken in the dining area. UPDATE June 2022 - not a lot has changed. Store was tidier than last time but not by much. Had to ask for cup lids. Seems too be little effort by the staff in this area."

"The lady who served us was polite, cheerful and helpful. My food was just warm and I tried it immediately. The state of the shop was terrible. Dirty, rubbish everywhere. No pride in this store. Totally disappointed and disgusting. No health or safety considerations."