Glenview Medical Centre

"Lisa is a brilliant receptionist. I have never had issues with any of the other receptionists either. Some doctors here are great and others not that involved or interested so as long as you see a few different ones to decide then I would recommend this practice."

"Now that I am transferring from Glenview I can give an honest review. My GP Pat Scarlet was amazing but is sadly retiring. While I think the GPs here are brilliant there are some members (not all) of reception who are incredibly rude, frequently trying to interrupt when you haven't even asked the question yet (twice I had to say "please let me finish"). Rates are also extremely high, which is sad given Glenview is not the highest socio economic area. I was charged $70 for a phone consult and $25 for repeat prescriptions. If you don't pay within a short time frame, they charge an extra $15 for "admin fees" (which is why my phone consult was $70) - this was the kind of behaviour that power companies were given a slap on the wrist for and stopped doing. Avoid - especially if you have a chronic illness and need to go there often like I should have been doing."

"I can only say wonderful things about this place. I enrolled my daughter in at Glenview Medical when she was born and she has been sick quite a lot over the last 2 years. Everytime I call they can always get me in to see someone on the same day and I have never had to wait. The staff are always very friendly and very helpful. I would highly recommend this place."

"Shame I enrolled in such a poor medical centre. Their nursing staff half listen to medical concerns and misdiagnose which resulted in urgent care for myself and my unborn baby. Pregnant people, run a mile from this medical centre or stick only to your GP. The nursing staff are lazy and can place you at risk also because ether don't care about your symptoms, they tell you to "get over it". Their words. Ask for something to help ease it, declined yet the Obgyn at the Urgent Care recognized an issue and prescribed help. Don't trust these lazy nurses or the practice manager who upholds this practice. The practice manager is one of the most unprofessional, unpleasant, horrible people I have come across. Completely ignore legal mask exemptions and will happily place you under more stress and embarrassment because she feels her recommendations of making you sit in a car like a dog for a prenatal check up is acceptable over the legal rights a exemption holds. This was my first experience at this place and I was left in tears at 8 weeks pregnant. I cannot breathe in a mask hence why I hold an exemption. No apologies for the treatment given. 10 days of sick leaves used by their lack of care provided and not a single apology. This has been going on for 3 weeks non stop and Prudence still upholds changing me for hayfever alongside my morning sickness, because we take time off work for hayfever all of a sudden. Disgusting treatment from vile individuals. Hope their boss reads this. This is NOT how people get treated."

"Love the docters and nurses can not complain in regards to them they are amazing. Now the receptionists on the other hand. Quite frankly I've had a couple experiences where they have been nothing but rude. Not all just the odd couple. If it's not giving the wrong information for apps it's the rude attitude I get when calling to follow up. Or how rudly patients get treated in the waiting room. Maybe a training on how to work with or talk to people could help a couple of the older girls. Said respectfully. Also just wanting to add that when calling to book appointments on behalf on my almost 6 month old for his 5 months ims I understand he's almost 6 months but he's been sick for what feels like going on 3 weeks. To feel judge for doing what's best for my child is absolutely ridiculous. You receptionists need to work on your phone manner and talking negatively about patients to other patients is just crazy behaviour and it speaks volumes on the kind of people they are. If this wasn't the closest practice to my house I for sure would leave. Make the chances needed."