Ebbett Hamilton - BYD, CUPRA, Holden, GMSV, Isuzu & Opel

"Everytime I've booked online for a service I've turned up (after receiving booking confirmation email) and I've been told there's no record of my booking. Then after I finally got a service I needed a radiator replacement, booked in person this time. Turned up a week later bright and early only to be told they never ordered the part...ok sweet... we'll order it and book you in next week. Next week rolls around, turn up...oh wait, part never arrived, go home, we'll call you when it does. Book it in over the phone once parts turned up, make my way there, no record of loan car being booked. I live on the other side of Hamilton, I work nightshifts. 4 weeks of sacrificed sleep for nothing. I've never been one to complain but 4 weeks of 1 hour of sleep, driving through morning traffic only to be turned away each time is emotionally wrecking."

"If there's one thing I give Ebbett Holden is consistency. Consistently disappointing. It's fantastic knowing you will get poor communication and poor customer service every single time you have to deal with them. There's no point asking the customer what time they need their car by if you're never going to meet those expectations. Also no call to say you're not going to meet that timeframe is just perfect. I love not knowing what's going on. Bonus of when you pick your car up in the morning the windscreen is frozen over with no care after they hand you back the keys. The previous time management said "oh so sorry about the run around, will clean the car next time" still not done. Who knows maybe we have a file note that says "do the worst you possibly can"."

"Took both an Opel Mokka e and a BYD Atto 3 for a test drive. The sales rep, Chad Bowles, was extremely helpful and was able to answer all our questions"

"We don't take our vehicle to be fixed or serviced here anymore as they didn't pick up a common fault that this model had been experiencing, telling us there was nothing wrong with it. We took it elsewhere and it was immediately diagnosed and repaired with Holden covering the cost. Services were also way more expensive than we can get them done elsewhere. The not being able to talk directly to a mechanic was also an issue for us as the girl taking notes didn't take the details very well"

"I am grateful and thankful for the fact that I called them some weeks ago to get my car inspected. There is an online option to book services, so that's handy and useful. It even displays how much it would cost and which service you'd like. Ended up being majorly busy but the mechanic said that I could bring it in to be inspected. Expected cost was about $150, if it was longer they would call me and check it it's okay. I also feel sorry for the receptionist because it was clear she was stressed and frustrated at having such an already packed day, and then adding my car in as well Didn't get a call, invoice and information wasn't documented as I went in the office about 15mins before it closed. Had I not arrived I wouldn't have gotten it until the next day or so Not bad, but not the best either"