Westend Medical Centre,

38 Tuhikaramea Road, Dinsdale, Hamilton 3204

"Dianne the receptionist may need to reevaluate her customer service skills. Maybe a course could help her improve. I would never want a receptionist like that at my business. She’s rude, and just actually makes me feel uncomfortable. I’ve witnessed her argue with multiple patients in real life and on the phone she’s not any better. Have been with the GP practice since I was a baby and I’ve never experienced such bad behaviour and attitudes."

"Honestly haven't been registered with them long but everytime I've gone in it hasn't been the most welcoming. Tried 2 docs there and prefer Dr Shiri Chand. I don't go much but like that it's local to me & affordable. I don't like not getting set 1 doctor to stick to, you can pick who. I had booked online through the manage my health app to get there today to be told "oh did you not receive the text, the doctor isn't in he's been away 4 weeks". No I did not receive the text so thankyou for wasting my morning and time and I should not have been able to book with him in the first place. Left very grumpy and unhappy. Feel very put off this place now."

"So I will be finding another medical centre rung last Tuesday for appointment told nothing available till next Thursday the following Tuesday comes get message saying doctor sick try ringing next week and might get an appointment just as well I'm just after a prescription but looking at the reviews this appears to be a regular thing"

"Actually relieved that I’ve finally gotten around to registering with another GP. The only real advice and service I’ve had here is from the receptionist. I’ve managed to get an appointment once every solar eclipse as the doctor is always “away sick” apparently. And when I have managed to get in front of one. It’s usually someone that needs help themselves with their listening, since I’m always having to repeat myself like a parrot. I highly recommend getting a more accurate diagnosis through google before coming here. And if you’re considering seeing someone here. Be prepared to re-book your appointment 36 times before you inevitably die."

"Kiaora Westend Medical Centre! It gives me no great pleasure to be writing an appalling & bad review based on my experience with a practitioner within this medical centre. Firstly, I would like to stress at the fact that during my first appointment while explaining to Dr S. Chand about my previous injury to the knee. I had requested a second opinion and was turned down due to my medical records being in Auckland. That's fine, but when came to booking an appointment on the 28th June '21 and attending the appointment, my medical files from Henderson Medical Centre, obviously this time the second opinion was totally different to what the previous doctor had said back up in Auckland. Furthermore, I am absolutely terrified and annoyed at the fact that I was told that "we're running out of time" despite me having a list going through certain details of my health and well-being. A doctor should NEVER have to tell a patient that were running out of time, especially if you are not 100% well and showing signs of coughing, sore throat, etc. I didn't even get to explain or have a proper check up from my previous diagnostic of having tonsillitis by this practitioner. Any way, I rated it 2 star as Shaw at the reception has been really helpful & pretty much a nice guy. Don't get me wrong, Dr Chand maybe a nice person outside of the medical centre but I am absolutely frustrated at the fact that this is the second time that this has happened to me at Westend Medical Centre. I believe it just goes to show it's all about the $. So I am seriously thinking of looking for a different practitioner within the same medical centre or a proper medical centre with doctors who doesn't mention things like were running out of time in terms of your own health. Thanks!"