Countdown Rotorua

"Locals fruits. Very clean supermarket"

"The store doesn't have a clear spot where you can find trolleys. There's a lot of trolleys out front. Some are chained up, and some are really dirty and one even looked soiled with something foul smelling. The store interior was much better and this was one of the few Countdown stores I've encountered that had plenty of staff on checkouts."

"Its a countdown. Good food, clean and large spaces. Good to general shopping and allows for easy click and collect with dedicated parking"

"edit 1 please ignore the good review i had given countdown previously. I was then writing writing to praise 3 staff members. they still deserve the praise, they were great However, today I asked for help. Simple help that would have taken 2 minutes or less. I noted a home help advert on an ad on the noticeboard, and made a note of the phone number on my hand. Unfortunately by the time I arrived home, it was smudged. I live at the lake and it is quite a way into town, so I called Countdown Fenton street asking for help, if someone would look at the noticeboard and tell me the number. When I saw the ad earlier in the day there were very few notices on the board and it would have been easy to identify one that said housekeeper wanting work. The first person who answered the phone heard what I was asking simply hung up on me. The second person said she would put me through to customer service. customer service allowed the phone to ring for a VERY long time, and then hung up. I called a third time and someone in another department said she would transfer me to the customer help department. I asked her not to as they were not just unhelpful but downright rude. She said she has to put me through there, it is the only option, a hang up again at customer help/support department. I called back, the same lady told me that she can only try again.. I said to this lady (who was not at fault) that seems to be useless, either they hang up before even answering, or immediately after. But I tell you what, please let them know that I would contact both the owner of the store and the manager and report the hang ups. The phone was answered. A person who told me his name is Jimmy, looked on the notice board, and was back to me with the number I needed in under 1 minute. I think the owner and the manager may wish to speak to the female staff on duty at the Customer Support people on Friday 14th April around 6 ish -and have little chat to them about hanging up on customers. Frankly, although I loved Countdown Fenton street, I will give it a wide berth when I shop the next 3-4 months at least. The previous well deserved 5 star treatment is reduced to 2 for the appalling behavior of the hang ups. original post i am writing to praise 3 of your staff. Last night, we had dinner out and went to Countdown to do a big shop. I arrived not much before closing time (which I had not realised) but before I could shop a serious tummy pain hit me and I needed to visit the loo. In spite of the store just about to close, one of the staff called the person in charge who took the trouble to walk me around to the toilets, wait a discrete distance away and walked me back. By which time the store had emptied. This had eaten into their going home time, yet all 3 ladies who were involved getting me to the loo in time, were super friendly, understood and helped. now this has nothing to do with the food, but this shows the excellent, caring staff that this Countdown has. I LOVE shopping at this Countdown. Thank you ladies - including the one who loaned me her pen. Grateful thanks !"

"We came here during the trip to Rotorua. Nice place to do grocery shopping. Some nice displays at the produce section and they offer free fruit for children. The seafood section had some nice displays. There is also a discounted foods section. Overall fair variety of things, including in international section. We also surprised to see pharmacy. Its like in other countries like US. Disappointingly small space and variety. Didnt have what we wanted but the nice kind lad showed alternatives and showed where else we can go even though it was past closing time. Some staff looked overworked. The other pharmacy we went to had far better variety and was more spacious. There is even a self checkout for you to get out in express time. Overall good atmosphere. Cleaner than the Paknsave next door."