AIA New Zealand

"Very Bad Experience + Edit My wife and I were with AIA having transferred from Colonial and then Sovereign. I wanted to check on the policies but they couldn't find them, but they found their way into our accounts each month. The "advisors" weren't a lot better and were getting a trailing commission for a business they had purchased and had given us no advise. End result we cancelled our policies, when I was really wanting to modify or review them. Poor processes and it was only when I gave notice that they realized that we were serious. Still cancelled the policies the cost was going up unchecked and we were concerned that they couldn't find our policies, and didn't seem to care. Because they are the largest doesn't make them the best. Unfortunately in this age, you may not like an insurance company but you may end up with them through acquisition. Edit: we have resolved the issue we have the best way we knew how. The issues stem from your staff not considering acquisition customers clients of yours, and also when I mentioned that we neither used nor wanted the advisers listed they still received all the correspondence. If you couldn't stop that, at least tell me. We should have been on your best product, and you as our supplier should have been more proactive, instead you rely on an antiquated system of " Financial Adviser" who clip the ticket every year irrespective of whether they do anything or not."

"DO NOT USE THIS INSURANCE COMPANY!!!! Absolutely appalling service! It’s been 12 weeks since we made a claim. Everyone there is evading responsibility and they’re at the point now where they’re trying to say our policy is for something completely different. They’re also now saying they have no records of phone calls. $40 per week for years, for absolutely nothing!!"

"Was with them for many years and when I needed help they didn't want to know about it and of course found a way out. I asked if I could upgrade my insurance since I had been with them for many years and get covered and they are happy to upgrade but now they know about the issue they wont cover it as its now counted as pre exisiting. Very poor customer service, they take ages to get back to you about anything and when they do get back to you they will say things in the most complicated way so you have no idea what they mean so they can find an excuse to not pay out and not help when you do claim. Disappointed and waste of money for all these years. I recommend you just put that money aside that you would pay them and just pay for things yourself when they come up."

"Great Company I have had all my clients claims approved and recently a claim through for myself. Highly recommend the Accidental Injury cover I broke my thumb on Sunday and was paid by Thursday."

"Absolutely appalling service! We are Sovereign customers but now AIA. Would give them zero stars if we could. Absolutely no help, even the complaints team have no idea or comprehension. Have been loyal customers for 20 years. Do no recommend to anyone unfortunately."