AIA New Zealand
About the Business
Welcome to AIA New Zealand! Located at 126 Oxford Terrace in Christchurch, we are an establishment and point of interest dedicated to protecting the most important things in your life: your family, your lifestyle, and your future.
At AIA New Zealand, we offer a range of insurance plans designed to provide financial security and support in various circumstances. Our life, trauma, and disability insurance plans provide a lump sum payment if you were to pass away or are diagnosed with a terminal illness. We also offer financial support if you or your child become seriously ill or injured, as well as a lump sum payment if you become permanently disabled and are unable to work due to an accident or injury. Additionally, we provide a monthly payment to replace a portion of your income if you are unable to work due to sickness or injury.
Our online platform offers simple plans that you can easily purchase to protect your life, rent, or mortgage. We also provide protection for new and existing business owners if a key person becomes seriously ill, is injured, or dies. Furthermore, we offer financial support if a key person of your farm becomes seriously ill, injured, or passes away.
AIA Vitality is an integral part of our institution, encouraging and supporting you to live a healthier life. By joining AIA Vitality, you not only gain access to great rewards but also embark on a journey to better health. Our science-backed approach provides you with inspiration and advice for your overall well-being. By reaching your weekly physical activity targets, you can even earn an Apple Watch Series 8. You can easily check your AIA Vitality points status and access the tools you need to improve your health.
As part of the AIA Group, one of the largest life insurers in the world, we have been providing insurance to New Zealanders since 1981. Our qualified and experienced advisers at AIA Thrive are dedicated to helping you plan well so that you can live well. We have offices located across New Zealand, and our Board of Directors and Executive Team are committed to serving you.
If you have any questions or need assistance, we are here to help. You can reach us through phone, messages, Live Chat, or by requesting an adviser call. Our FAQs section provides answers and forms for common queries, including policy updates, address changes, and more.
We also provide information about various services available in New Zealand that offer support, information, and help. Additionally, you can find the latest AIA investment performance information and a list of closed and terminated investment products.
At AIA New Zealand, we strive to provide excellent customer service. If you have a complaint, we will do our best to resolve the situation promptly.
You can save on premiums when you bundle eligible insurance policies and add AIA Vitality. We offer basic life, rent, or mortgage protection with our AIA Starter Plans, which can be obtained in just 15 minutes. Pricing depends on the plan selected and personal circumstances, and it is subject to underwriting.
Join us at AIA New Zealand and start thriving with AIA Vitality. Purchase an eligible insurance product and receive a 10% premium discount along with rewards and discounts from our partners. You can save up to 15% on your premiums when you buy multiple eligible insurance policies. Additionally, you can earn Airpoints Dollars™ for premiums paid on any eligible policy.
We also provide fund administration solutions for AIA unit-linked investment products and support young football players across Aotearoa New Zealand.
We are excited to announce the appointment of Ben Lovelock as our new Chief Risk Officer, effective from 3 July 2023. Ben takes over from Doune Connett, who retired after serving as AIA's Chief Risk Officer for a long time.
Remember, skin cancer doesn't hibernate over winter. Regularly checking your skin could save your life.
Please note that AIA acquired Sovereign in 2018, and Sovereign.co.nz will no longer be valid from 18 July 2022. To access your GO Home Loan or log into MyAIA, please visit our website.
For any queries or concerns, please reach out to us. We aim to respond within the next 5-7 business days, depending on the nature of your query.
Thank you for choosing AIA New Zealand, where we prioritize protecting what matters most to you.
Photos
Location & Phone number
126 Oxford Terrace, Christchurch Central City, Christchurch, Canterbury 8011, New Zealand
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Very Bad Experience + Edit My wife and I were with AIA having transferred from Colonial and then Sovereign. I wanted to check on the policies but they couldn't find them, but they found their way into our accounts each month. The "advisors" weren't a lot better and were getting a trailing commission for a business they had purchased and had given us no advise. End result we cancelled our policies, when I was really wanting to modify or review them. Poor processes and it was only when I gave notice that they realized that we were serious. Still cancelled the policies the cost was going up unchecked and we were concerned that they couldn't find our policies, and didn't seem to care. Because they are the largest doesn't make them the best. Unfortunately in this age, you may not like an insurance company but you may end up with them through acquisition. Edit: we have resolved the issue we have the best way we knew how. The issues stem from your staff not considering acquisition customers clients of yours, and also when I mentioned that we neither used nor wanted the advisers listed they still received all the correspondence. If you couldn't stop that, at least tell me. We should have been on your best product, and you as our supplier should have been more proactive, instead you rely on an antiquated system of " Financial Adviser" who clip the ticket every year irrespective of whether they do anything or not."
"DO NOT USE THIS INSURANCE COMPANY!!!! Absolutely appalling service! It’s been 12 weeks since we made a claim. Everyone there is evading responsibility and they’re at the point now where they’re trying to say our policy is for something completely different. They’re also now saying they have no records of phone calls. $40 per week for years, for absolutely nothing!!"
"Was with them for many years and when I needed help they didn't want to know about it and of course found a way out. I asked if I could upgrade my insurance since I had been with them for many years and get covered and they are happy to upgrade but now they know about the issue they wont cover it as its now counted as pre exisiting. Very poor customer service, they take ages to get back to you about anything and when they do get back to you they will say things in the most complicated way so you have no idea what they mean so they can find an excuse to not pay out and not help when you do claim. Disappointed and waste of money for all these years. I recommend you just put that money aside that you would pay them and just pay for things yourself when they come up."
"Great Company I have had all my clients claims approved and recently a claim through for myself. Highly recommend the Accidental Injury cover I broke my thumb on Sunday and was paid by Thursday."
"Absolutely appalling service! We are Sovereign customers but now AIA. Would give them zero stars if we could. Absolutely no help, even the complaints team have no idea or comprehension. Have been loyal customers for 20 years. Do no recommend to anyone unfortunately."
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