ProfessioNail

"As a drop in I asked a time as I could come back, was told to sit now, was having tip and gel off and gel on, a very sour girl attended me and said the foil needed to be on 15mins, 30 mins later I had to ask if someone was going to come back, more foils, 25mins later I had to ask again to be told they were at lunch, 55mins in there and still did not have my tips off, girl now very grumpy with me, my whole experience lasted 1.35mins the new colour not what I’d asked for but had had enough and just agreed, that was two days ago, my nails look terrible, three already broken and reluctant to go back, worst salon experience ever"

"Went into their salon on 15th July for a manicure. $56 for a gel removal and redone. This would have been the 2nd time I have got my nails done while pregnant and I'm currently 34 weeks so it's not a weekly occurrence, I had the other set applied on natural nails 4 weeks previously. Anyway, the removal was okay, she was using the tool to take off the polish. When I washed my hands my nails and cuticles felt funny, maybe stinging a little. She carried on with the polish. Well the 1st coat was so blotchy but I thought it'll be fixed with the 2nd one, well the 2nd one was put on so thick in places but I seemed like she fixed it when the top coat went on. She finished up and my nails felt so thin, like the bent when I picked up anything. 1 broke this evening, i needed to cut all then length off my nails! My natural nails are so thin. I can't even get them fixed because to take the polish off. I'll never be back. Don't go here of you want to keep your natural nails!!"

"Positives : Quick service, place was quiet Negatives: Had acrylics and gel polish applied. They look unnatural and way too thick. My husband said I look like I have hobbit fingers. Am a nail biter and have had fake nails on and off for 15 years and this is the worst looking set of nails ever. Will go to Northlands next time."

"Nails done today and absolutely wrapped with them..beautifully shaped ..had a new girl who was wonderful..did take a little longer but i am very happy with my nails..❤❤"

"I've been to various ProfessioNail across NZ and generally had a good experience but unfortunately not at The Palms. My main concerns were that I was cut twice while filing and the gel wasn't given the full amount of time to cure (which I believe is the reason it's chipped and has not lasted the distance as they usually do). It was a very busy afternoon and the lady next to me who was part way through having one of her nails fixed then had to wait as the person moved on to start mine. The nail hygiene procedures weren't quite up to scratch either. I appreciate that this is a busy salon in a mall however I've typically had great experiences at other branches."