Bargain Chemist Eastgate

"Don’t waste your time going to this place.. I don’t know if they’re all the same but I’ve never had a good experience at Eastgate. They never have stock on things I want and the staff make you feel guilty for asking. None of the staff ever seem happy, and free prescriptions? I’ve never had a free one. One time I went there to see if it was possible to get an OTC mild antibiotic, the lady said sure, just speak to one of the pharmacists and he’ll help you out. The pharmacist went on to mock me for asking such a silly question and told me “I need to be living in Thailand to get that sort of thing” then laughed at me. The last straw for me, I was just after a specific shave gel they had on their website “in stock”. I got there to find it’s not in stock, and the lady I had asked just said “out of stock” and wouldn’t look at me or talk when I asked another question. I went to Chemist Warehouse at the palms and oh what a difference.. Friendly helpful staff in a vibrant store and everything I was after was in stock. The difference was black and white."

"Dispensary staff have amazing customer service skills. I can see why people get mad with long waits, although this is a very busy pharmacy and it should be expected. I don't think people realise there's more to getting a prescription filled than just grabbing the medication off the shelf."

"Uncontactable by phone Also some staff are unprofessional. 2 times in a row have had problems and now im having more problems trying to ph"

"It’s probably not the fault of the staff, but the dispensary staff always seem very unhappy in their job and at times are quite anti. I asked for help on Thursday after waiting 30 mins already, and the lady at the dispensary sharply said “sorry were serving other people you’ll have to wait” but she didn’t listen to me. I was just asked how much longer it would take because I’d already been waiting 30 mins or more. I always feel guilty for even asking for my scrips, like I’m annoying the staff somehow. Will probably go to the countdown instead now."

"I'm not one to complain, publically. However.. every time I have been to this specific chemist, I've been met with rude/cold/poor attitude customer service attendants. ( Both from the retail side, and dispensary ) Also, seems there is a lack of training. The few customer service attendants couldn't help with a question I had. Also, slow to tell me correct information which had me waiting atleast 20 mins for a prescription that was never there but was told was there. So you are aware, I would come to this chemist because it is the closest to me. I now make effort to go elsewhere. Lastly, I know it's a busy time of year.. but the phone is never answered."