Smiths City Colombo Street
About the Business
Welcome to Smiths City Colombo Street, located in Christchurch, New Zealand. As a multi-faceted institution, we pride ourselves on being a department store, electronics store, establishment, furniture store, home goods store, point of interest, and store all in one.
At Smiths City Colombo Street, we understand the value of a good deal, which is why we have amazing offers that you won't want to miss out on this month. Whether you're looking for a new TV, lounge suite, furniture, bed, appliance, or the latest tech gadgets, we have big bargains that are worth backing.
Please note that the validity dates of our offers may vary, so make sure to check the individual products for specific details. Additionally, our offers are available while stock lasts, unless otherwise stated. Some products may only be on display in selected stores, so we recommend calling our hotline at 0800 764 847 to check availability before making your visit. Please note that we cater to personal shoppers only and do not supply trade.
While we strive to provide a wide range of products, we want to inform you that ongoing global supply issues may cause delays for some models. For more information on availability and timeframes, please visit our store and speak with our knowledgeable staff.
Please be aware that certain items such as Apple products, selected computers, game consoles, gift cards, and some promotional items are not available in conjunction with our interest-free offers. We have specific exclusions, terms, conditions, and credit criteria that apply. Our equal installment amounts include a one-off establishment fee of $45.00 and a monthly maintenance fee of $3.75. Any balance remaining after the expiry of the interest-free period will be subject to a fixed interest rate of 23.95% p.a. For more details, please visit our store or check out our website at smithscity.co.nz/interest-free.
We also want to highlight that our discounts are off the full retail price and cannot be used in conjunction with any other offer. Please keep this in mind when shopping with us.
As an added bonus, we are currently offering 5x Airpoints Dollars™ on Sleepyhead beds, mattresses, and bed bases from Wednesday 30 August to Sunday 1 October 2023. Terms, conditions, and exclusions apply, so make sure to visit smithscity.co.nz/airpoints for all the details.
Furthermore, from Wednesday 16 August to Tuesday 5 September 2023, you can earn 5x Airpoints Dollars™ when you purchase eligible TVs in-store or online at Smiths City and provide your eligible Airpoints™ card. This offer is only available to personal shoppers and excludes Commercial and Trade sales. Airpoints™ terms, conditions, and exclusions apply. For more information, please visit smithscity.co.nz/airpoints.
Please note that our nursery items are available in selected stores only and are subject to stock availability. To check if we have what you need, please call our hotline at 0800 764 847.
Finally, we offer a Price Promise to our customers. Terms, conditions, and exclusions apply, so please visit smithscity.co.nz/price-promise for all the details.
Thank you for choosing Smiths City Colombo Street. We look forward to providing you with exceptional service and quality products for all your shopping needs.
Photos
Location & Phone number
550 Colombo Street, Christchurch Central City, Christchurch, Canterbury 8011, New Zealand
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"Nice store good products. Unfortunately not enough staff on the ground everyone is always with another customer so hard to get assistance- not their fault can only be stretched so thin."
"We recently had a disappointing experience with Smith City that we feel compelled to share. My encounter with their customer service and the inaccurate information provided on their website left me frustrated and dissatisfied. It all started when we saw an advertisement for the Samsung Q990C Soundbar and decided to call their call center to confirm its availability at the Smith City store on Colombo St in Chch. The representative assured me that the Soundbar was in stock. Excited by the news, We immediately headed to the store, only to find out that there was no stock available. Undeterred, the next day, I saw an advertisement on their website for a Samsung QLED 85" TV, SKU: 9072923. Eager to make the purchase, I visited not one but two Smith City branches in Chch, but to my dismay, none of them had the TV in stock. Furthermore, the staff were unable to provide information on which branch, if any, had it available. The lack of assistance at the store was disheartening. Despite requesting help from multiple salespersons, no one seemed interested in assisting. Finally, one staff member offered to help and promised to gather the required information and call me back to confirm where it is in stock. However, it has been a week, and I have yet to receive any call or update. To make matters worse, even the customer service center was unhelpful and displayed a rude attitude. Their unwillingness to address my concerns only added to my frustration. My main grievance lies with the website. If the information displayed were real-time, I wouldn't have wasted my valuable time driving around to different branches in search of the products. Accurate inventory updates could have saved me from the inconvenience and hassle. In conclusion, my experience with Smith City was far from satisfactory."
"Worst customer service I’ve ever experienced. Stood in store for at least 30 minutes and had three sales assistants standing around just talking with no offer of help. I’d give negative stars if I could. Just lost a good sale and I’ll never be back."
"I absolutely love the bargains you can get from Smiths. We recently bought a 5 seater lounge set from them. The sales team were absolutely exceptional and not only got us a great deal but onto a product that was even better than the original one we went into purchase. Their furniture offerings easily rival those of sone of their more fancied competitors. The team really do know their products and take the time to listen to their clients needs. We'll definitely be back!"
"Love the color and modern design Laz boy sectional sofa, and also long-term of warranty. Pay extra $229 extended to 5 years from 3years for leather. (Wood & Mechanism 10 years each already) Also you get a cleaning kit as well. Importantly they do treatment for waterproof before delivery. Also staff was very helpful and kind. Happy to purchase when they have special offer."
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