Loxo Dentists Christchurch

"Called on a Sunday (today) to get urgent check up on wisdom tooth pain, dentist was really knowledgeable and talked me through the whole process. Left with instant relief and the staff were amazing!! Will definitely be back."

"I am writing this feedback to express my concern and disappointment regarding an encounter my son had with one of your reception staff during his visit to your clinic on Sunday, August 23rd. Upon the conclusion of his dental check-up, the receptionist on duty that day not only acted in an unkind manner towards my child, but also insisted, quite assertively, that he could not leave the clinic without making a payment, even though he is covered under Southern Cross insurance. Dental visits can be anxiety-inducing for many, and the importance of a friendly, patient, and understanding environment cannot be overstated. The receptionist's harsh demeanor did little to mitigate this anxiety and, on the contrary, added to the discomfort of the situation. We've never faced such issues in the past in the consultations we've had at Loxo. It was distressing that instead of assisting my son in understanding the situation or helping him resolve the matter, he was met with insistence on immediate payment. We have always chosen Luxo Dental for its reputed quality of service and patient-centric approach. Unfortunately, our experience on this occasion fell short of these expectations. I kindly request that you look into this matter and provide adequate training to your staff regarding customer service and insurance matters, ensuring no other patient has to go through the same disconcerting experience. We trust that this is an isolated incident and not reflective of Luxo Dental's usual high standard of care and service. Thank you for taking the time to read this feedback."

"Terrible Experience at Loxo Dental - Unprofessional and Damaging Review: I recently visited Loxo Dental to seek treatment for my wisdom tooth pain, and it turned out to be the worst decision of my life. The dentist, who lacked basic professionalism, recommended a root canal without adequately explaining the procedure or providing any information about it. he proceeded with the process, subjecting me to excruciating pain that left me trembling in the chair. To my utter dismay, the dentist abruptly halted the procedure and advised me to start medication before continuing with the treatment. It's bewildering how he expected me, a non-medical professional, to be aware of the steps required before undergoing a root canal. The responsible approach would have been to prescribe medication first, ensuring that I was adequately prepared for the treatment. But the worst was yet to come. The dentist then suggested extracting my tooth as a solution, leaving me with no other choice but to agree due to the unbearable pain I was enduring. Shockingly, the extraction process was even more horrendous, causing me tremendous agony. However, the dentist couldn't even complete the extraction and left me with a broken tooth, adding insult to injury. When I sought a second opinion from another dentist, I discovered that the initial dentist had not only acted unethically but had also damaged a different tooth altogether. It became apparent that he should have referred me to a specialist or oral surgeon for the extraction of my wisdom tooth, rather than attempting it himself. I went on to consult two more dentists, and all of them concurred that the damage inflicted on my tooth was a direct result of the initial dentist's incompetence. This ultimately led me to seek treatment in India, which cost me a staggering $7000 and a lot of pain. The Indian dentist reiterated the same diagnosis, stating that I had to extract two teeth simultaneously due to the damage caused by the previous dentist. In conclusion, I strongly advise against seeking dental treatment at Loxo Dental. The dentist's evident lack of experience and professionalism, coupled with the damage he inflicted on my teeth, resulted in the worst days of my life. Spare yourself the agony and find a reputable dentist who will prioritize your well-being and provide competent care."

"My tooth fell out and I panicked so I called Loxo Dental and explained to the receptionist, she was lovely and immediately set me up with an appointment. When I got there I was scared and feeling pain because my gum was bleeding a lot. I was attended by Luci who helped me to calm down, she was an angel, sweet, patient and understood why I was scared. Luci and Zoe took very good care of me. I am very happy with the result and will definitely come back in the future."

"Truely a fantastic dentist. Had my wisdom tooth extracted after it broke and I am really nervous about going to dentists. The dentists that extracted my tooth took a genuine level of empathy and compassion to ensure I was comfortable and okay. I could not rate this dentist any higher and have certainly found my new dental clinic."