McMaster & Heap Veterinary Practice

"I am not a person who reviews the services of providers but i have been troubled by the events and our family experience at the end of 2022 when we had our much loved dog Cookie euthanized at home, thinking this would be the best outcome for our lovely Cookie to end her life. Unfortunately the vet botched the attempt trying 5 times to find a vein and thus stressing Cookie before eventually giving her a sedative before the fatal dose. Needlessly to say our pet died in stress and we were left in tears. After a week or so i visited McMaster & Heap to express our displeasure in the way our dog and family had been mistreated and don't forget at a "cost". We wanted the practice to realize that they may have a training issue with the procedure and how it is performed. Our personal vet was shocked and saddened by what we told her and she said she would pass the information onto the relevant persons. We have not heard back from this practice, which indicates a lack of caring and just a money grabbing institution."

"Great customer service, Willow had some fans. Also on the flip side, thier compassion and love around pets who have past and have come to rest again, so I thank you for that. I'll be back."

"We were referred to Steve by our usual vet when our cat was having eye problems. He was patient, compassionate, and really went out of his way to explain what he was seeing in our cat, what it meant or could mean, and giving us options for next steps. When after a few months it became apparent our cat was going to lose his eye Steve answered all our questions, was completely up front about costs and recovery time, and did an excellent job on the surgery. While we hope to have no more animals with a severe eye problem in the future, if we do we know we'll be in good hands with Steve :)"

"Interesting place to stop for a visit. I've driven past many times and this time I stopped and so glad I did. The rain didn't dampen (excuse the pun) my enthusiasm. Didn't try the coffee so can't comment on that."

"Was referred here by my regular vet for some specialised surgery. They took great care of my dog. Were lovely to talk to, very engaging. Totally recommend!"