NorthCare Grandview Rd

"I am extremely upset with this health service. My sister called this healthcare twice this week to be seen by a doctor following a chronic cough she was happy for a phone consultation however on both days the receptionist advised very rudely to call early next morning to be triaged for a doctors appointment which she did. Only to be told over and over again to call again next day to be placed in triage for a doctors phone call...but they could not triage her or give her a doctor's appointment as they were fully booked and doctors did not have availability for even a phone consultation this week...this is extremely disappointing ....do better grandview!! And show some maanaki.. shocker."

"Yesterday went here to see the Dr, when we got in there we noticed it was not the dr we had booked for was disappointed as we then had to start from the beginning and had to explain everything that had been going on with my mum and then she said that was time and we would need to make another appointment. Did not get it all sorted . If new drs come in they could at least read case files first and not treat patiences like this . It is hard enough when you have sick people and then to have to go thru this ordeal makes it harder."

"Absolutely disgusting!!! Customer service and response.. been with this care for 4 years definitely will change my practice not gonna hope for their care to improve!! Wait all day to hear from a doctor or nurse just for them to tell you to go to AnE as super busy so pretty much invest all my day and evening waiting to hear from somebody just to request for a blood test form. It gets better they will tell you that now there is a practice online virtual where you can access a doctor who will be able to provide those forms...yet the doctors from the virtual service will have no clue about this and will advise otherwise and pass you around like a ball in hope to hear from someone. Had enough of this."

"Great service. Not easy to get an appointment right away, but receptionist would put me on triage, and Dr always called back and listened to my problems. I have two kids to look after, so I prefer phone consultations if I do not have to be seen physically. Dr was very thorough over the phone, and faxed script to the pharmacy I wanted. Consultation fees are very reasonable. Nurses very good too. Professional and thoughtful when gave my baby vaccinations. I also receive messages when the routine checkups are due. One star down is because for one time, I saw my GP and asked for blood test. When I wanted to know the results, I was told everything was fine, and if I wanted to discuss further, I had to see a doctor. Wow I have to pay twice for one thing. The results were fine was because I was taking medication, now I have to pay to know if I could stop it. I know that clinics are busy. But before telling patients everything is OK, would you please check the reason for blood test."

"Usually a few days wait to get an available appointment. Limited services performed here as most of them they conduct at the Pukete branch. Nurses/doctors don't seem to initially introduce themselves to you upon a first meeting so I wouldn't even know the names of the last 2 I've seen. Receptionist seems very meh, never smiles or greets clients, very cold. A reflection of the company perhaps"