Lorna Jane Westfield Riccarton

"Went into store last friday very flustered and confused when i was approached by the lovely Jessie. She was patient and recommended relevant products. 10/10 experience, would come back!"

"I got the pink puffer jacket as a birthday present, it was to big so had to exchange it. Was told we couldn't do this in store had to send it back which we did. Sent it away and gotta smaller 1 sent back to me. The 1 I received is damaged and the drawstring on 1 side is not sewn in properly. I would've thought for a $290 jacket the quality would be better."

"Poor Quality, Terrible Service I recently had a disappointing experience with Lorna Jane, as the quality of their clothes fell far short of my expectations. Not only did the seams on multiple leggings come undone after just a few months, but the fabric also started to run thin surprisingly quickly. When I took the leggings in to adress the issue, I was advised to purchase another pair, assuring me that they wouldn't have the same problem. However, the replacement leggings suffered from the exact same issues. Seeking an exchange, I encountered unhelpful staff. Despite meeting all the requirements outlined in their online policy, I was frustrated when I was repeatedly advised to purchase yet another pair of leggings that supposedly wouldn't have the same issues. This is the 3rd pair that they've told me will fix all the problems of my last pair. I do not want to spend another $80 on a pair of leggings. All I desired was a simple exchange for a product that was guaranteed would last, and it was disheartening to face resistance from the team in meeting my request. For a brand that positions itself as high-end, the overall quality of Lorna Jane's products is undeniably disappointing. It is disheartening to find that their clothes, fall apart so quickly. One would expect better longevity and resilience from a brand that positions itself as offering premium quality. Unfortunately, my experience with Lorna Jane has left me with the impression that their products do not live up to their reputation or the expectations associated with their price point. Overall, the quality of their products does not justify the high price tag. 0/10 take your money elsewhere, not worth it."

"Wish I could give 0 stars, honestly every time I go into this store I swear it gets worse, not even sure how that’s possible. Never ever get acknowledged, no help and then there’s always hardly ever any stock. My most recent trip in was to exchange something I brought online as I avoid going instore now it’s that terrible and I left annoyed once again, they wouldn’t give me a refund I walked out with a exchange card as apparently you can’t get a refund on any sale items (I’m sorry but how are you supposed to know when you can’t try anything on as it’s not stocked instore) and don’t even get me started on the poor quality of the overpriced items now. So excellent now I’m stuck with a gift card that I don’t want to spend."

"WOULD GIVE LESS STARS IF POSSIBLE, ONE IS TOO MANY!!! Received an email from them to review recent purchase, Gave them a 1 star and explanation as to why, just received an email saying they won't be posting it to their website, I guess they just filter out the reviews they don't like, can't do that on Google! Same as other reviews here, Ricc store staff are unhelpful & completely disinterested in customers so much so that we didn't buy anything (also the only customers in store). Now we've looked on Google reviews we can see we aren't the only lucky ones to received such poor service! After telling their online chat about the lack of service was told to order online instead... well that was cancelled by them 2 days later with no explanation! Back to the online chat... apologies here have a free freight voucher & try again... voucher didn't work! Obviously no body high up in this business looks at the incoming reviews or visits the Ricc store, won't be shopping here ever again!"