VTNZ Tauranga - Ninth Ave

"Spend hours here waiting in the queue, came through twice and still no pass. Went to another mechanic and got my wof sorted in one go. I wouldn't waste my time going here ever again, SEEK you locl friendly reputable mechanic."

"Got in there early because of the stories behind the cues at VTNZ. Arrived at 7.15am ended up third in line. Not to bad. The staff are always friendly and helpful, they definitely know they're stuff. I feel comfortable knowing that my car is totally roadworthy once it gets a warrant."

"Had to have some work done to my car so went back for a recheck. Pulled into the left lane but got moved to the right. Sat and waited for almost 2 hours. Everyone in the left lane was seen and gone before I got to the front of the right lane - including those who came after me. Had to turn the car on to run the heater as it was very cold. Used the bathroom - only cold water, no hand towels and the hand dryer was taped off."

"If I could give 0 stars I would. Absolutely disgusting service by the woman Maree and the manager of VTNZ tauranga. I arrived 45 minutes early for my driving test to be told my appointment was not today. I showed my booking confirmation which has the correct date and time. The woman at the desk continued to tell me that it wasn't until the following week. I argued it saying my confirmation stated otherwise. She gave me a card and said if I had any questions call Waka Kotahi. After being made to feel like a competent idiot I decided to call the manager and complain. He called me back to say we won't be receiving an apology because his Staff member said she wasn't rude and did nothing wrong! Just to top it off a worker outside (who was lovely) told me that someone had called in sick but I should have received a text stating that my appointment had been post poned... which I did not! So I left work 2 hours early to get there for an appointment that had been canceled at 6:30am but nobody told me! The lack of communication I would have moved past as accidents happen but the customer service did not make up for it whatsoever! VTNZ I expect to hear from you soon."

"Absolutely hopeless, waited 3 hours to get a wof on my trailer, failed on a bushing, took to mechanic who said bushing are perfect. All this running around and cost to me because their inspector is obviously incapable at their job. Had to sit in another line of cars for 2 hours for a recheck. Classic all care no responsibility type organization"