Harvey Norman Mt Maunganui

"Excellent customer service. From our sales person.. Full of information and only to willing to help. Went to the town one and just got abrupt replies and then the sales guy walked off so no sale to him oh dear. So moral of story go to the mount Harvey Norman it's a bigger store more helpful staff"

"I have had a 6 month drama with a vaccum cleaner that did not work properly no matter what we had replaced. Kurt and Matt were able to really help out and got me sorted. I now have a clean house and they have a good review."

"So lovely! The dyson I wanted was sold out and they went out of their way to order one in from another store - Thank you Mike and Elijah. I also needed a security camera and stephen spent 45minutes with me going through all the cameras and the pros and cons. I was very impressed with his service, best service I've received in a very long time."

"poor service from the computer department. I went into the store about 1 week ago knowing roughly what I was after. it was less than about 1 hour till closing so the department wasn't busy. There were about 2-3 customers being looked after by other staff (which was fine). I wandered around the same area waiting for a staff member to come and help me out. waited and waited...for around 15-20mins I wandered around and not one staff member came to assist me. there were several staff members around mingling and chatting and laughing among themselves and with other people in non uniform clothing interacting with them as well. I was the only customer wandering around on the floor at the time as well. In the end I got fed up and left the store and took my business somewhere else and ended up getting the product I was after over $250 cheaper than what you guys had it advertised for anyway! More fool those staff members as they missed out on any commission they would have got because of my purchase! I have purchased from the department on numerous occasions in the past and never had any issues with customer service, none at all! This experience really put a sour taste in my mouth. With any other major purchases in the future, when it comes to this department I will definitely be thinking twice before I part with any money again!"

"Great service from sales staff in bedding section. Looking forward to having our new mattress along with a headboard which we have never had before. Thanks."