Pure Capelli Hair Studio

"I want to give a huge welcome to Madale who just joined Pure Capelli. I came to her vet recently about how badly dons my hair was layered by another hair stylist. I explained how I wanted my hair, she explained what happened and how she could resolve it. Not only did she do this, she went above and beyond. 5 starts. I’m now going to be her regular customer"

"I keep editing this review because the hairdresser was so lovely but ultimately I was really disappointed with her technique. There was no effort put into the cut. I asked for curtain bangs and I’m convinced she didn’t know how to do them because I ended up with long, bluntly cut pieces instead of angled. She didn’t cut it the length I wanted as she stated that my hair would bounce up to that length. However, my hair is so thick and heavy that no bounce is possible so that’s not true. She didn’t thin it or shape it. She didn’t check to make sure both sides were even. She dyed my hair in the sink and it clearly wasn’t painted on evenly as I have bleachy patches. The colour is nothing like what we discussed or what she showed me. The end result isn’t horrible but if I’m paying for a master stylist, I’d expect them to know what they’re doing. As I said, she was a lovely person! And I didn’t say anything on the day so I’m sure she would’ve fixed it up if I had said anything."

"Had an appointment Wednesday 24th May at your salon for balyage, root fade, toner, ends trim and your stylist was lovely but I am really disappointed with the result. I paid $309 for the service and had to go to another salon ASAP paying more to have it fixed. The colour I came away with after my appointment at your salon was harsh, brassy and ginger, didn’t cover the grey and it was not at all what I wanted. I understand my hair presented some challenges to your stylist as there was previous colour in it and some heat stying damage. However for $309, I expected a professional consultation and a much better result. Photo attached. Woeful work. Highly disappointed. The stylist at Kess that fixed it was quite aghast at the colour, cut and damage to my hair. With the right toner and treatment, the stylist at Kess did an amazing job at fixing the colour. Update: thank you to the Pure Capelli salon owner who replied to my email and offered a complementary appointment in 5 weeks (as I have already been to another stylist instead of back to Pure Capelli to have it rectified). But I'm really happy with the new salon and stylist I've found. Accepted $160 refund to cover the cost of rectifying the colour."

"Vic is an absolute magician. She works with you and for you; making sure you look and feel amazing! She has great chats and makes you feel so comfortable the whole time. I cannot thank her enough for her skills and kindess, and am so looking forward to seeing her again soon. She’s well worth your time!"

"Talented high end transformational hairdresser. Needed to buy special shampoo and conditioner for a treatment I received and waited over 5 weeks for it to arrive meanwhile having to pay for samples. Was disappointed considering previously I had really thought this place was unfaultable. 5 stars if the service was 100% right from product shelf to salon seat."