Busy Bees Cleaning Services

"We recently used their service to do a full clean of our house. They quoted on a 2 hour clean which in general the clean was ok but not satisfactory it did feel rush and to there defence they might of under quoted the job and didn’t realise how big the house was. We gave them the benefit of the doubt and booked again but went with the 6 hour clean unfortunately this is where it turned. When discussing what we required it turned into a yelling match, we just wanted to confirm what the 6 hour clean covers as we didn’t want to have any confusion on what we are after. I personally wouldn’t recommend there service. (We are based in West Auckland)"

"Have used Busy Bees for carpet cleaning in three different houses. Absolutely delighted with results each time. Astonishing."

"IMPORTANT: PLEASE READ THE REVIEWS CAREFULLY AND DON'T MAKE THE SAME MISTAKE WE DID. I wish that I had read these reviews before I booked with Busy Bees. At first I was optimistic about using this service, though the customer service via phone and booking could be improved. We booked an end of tenancy clean for a 3 bedroom house along with wall cleaning, communication was great and they were kind enough to perform the service even though we could not meet them there - because of this we paid 1/2 of the price before we had seen the property. The Kitchen was barely cleaned, the top shelves of all cupboards still dirty and not even so much as wiped (As if we might not see them??) several wall cupboards and their doors were not wiped down or cleaned at all. The toilet room was also unsatisfactory, the toilet itself still covered in dust and dirt, the window sill not wiped properly at all. The rest of the rooms in the house were cleaned decently but they were not hugely dirty aside from needing a vacuum and wipe down of sills and walls. When I contacted them after viewing they essentially called us liars by saying that they had cleaned properly and to our requirements (Which was untrue, I was literally looking at the things they hadn't cleaned!) They they said to us that for the state the house was in they should be paid more - we had called them before the booking and told them that unfortunately be hadn't been able to do a pre-vacuum before they came so they knew already that a decent vacuum was needed. There was no offer to come back and amend the issues and contact became quite rude - we told them we would not pay anymore. They have so many negative reviews, lets hope they learn from them. Pictures of some of the filth below. Our cleaners were - Mohammed and Zulekha."

"I hired them to do an end of lease clean - cost nearly $200 more than the quote said and the landlord rejected the clean as it was not up to standard. After I paid nearly $600 for the clean - I then had to scrub tiles, wipe walls and clean the kitchen again. Do not recommend. I contacted them to make it right and received poor communication where they said they would however never followed through. Was a waste of my time and money."

"I contacted this company to clean our home and after taking all details from me including address, time & date and instructions on where the key would be they didn't show up. I contacted them and we agreed they would visit the next day with the same instructions. They turned up, found the key, called their boss to confirm the address and decided because nobody was home, they still couldn't be 100% sure it was the right house.. I contacted them again and explained that it was becoming quite difficult to arrange and the Tauranga Manager said "look if it's too hard, we won't bother" and hung up. Terrible customer service - didn't even get to experience the cleaning service. Strongly recommend avoiding this company."