Auckland Quarantine
About the Business
Welcome to Auckland Quarantine, located at Brookby Road, 235 in New Zealand. As an establishment and point of interest, we prioritize the comfort and health of your beloved pets. Our 5-star air-conditioned quarantine facility offers premium rooms with individual TVs, wall murals, and comfy beds. Our dedicated pet quarantine team, including a qualified Vet Nurse, has years of experience and treats every animal with love and care.
Before starting their new life in New Zealand, your pet will need to spend 10 days in quarantine. Rest assured, our top-notch accommodation and exceptional care will help your pet relax and unwind after their flight. Please note that cats and dogs arriving from New Zealand do not require quarantine.
At Auckland Quarantine, your fur family will be in excellent hands. Your cat or dog can have their own clothes and toys, enjoy special food, sleep on their own blanket, and receive plenty of attention. Our spacious cat and dog rooms can accommodate pet families together, and our caregivers will diligently follow any special food or medication requirements.
Our pet quarantine facility is the most modern and up-to-date in the country, built to exceed MPI specifications. With air-conditioning and a constant temperature of 19-20°C, we ensure your pet's comfort throughout their stay.
As your pet's comfort and health remain our top priority, our on-site staff is dedicated to smooching, preening, entertaining, and looking after your fur family when you can't be there. During their 10-day quarantine, your cat or dog will be well taken care of. You can even follow their journey on Facebook.
Our quarantine services include no chance of cross-contamination between pets' rooms, fully trained staff on-site at all times for a secure stay, customs brokers for all processing needs, and a team of experienced veterinarians available 24/7 if needed. We are conveniently located just 15 minutes away from Auckland Airport and provide a seamless transition for your pet upon arrival.
Our caring staff, including a Vet Nurse, are all animal lovers who will visit and monitor your pet throughout the day for cleaning, feeding, playtime, and affection. We only feed our guests quality pet food, such as Royal Canin for both cats and dogs, and can cater to specific dietary requirements.
During your pet's stay with us, they will be inspected by MPI veterinarians within 3 days of arrival and again on departure day. We can also arrange flights to your nearest airport or drive your pet to your new home in one of our air-conditioned vans.
But don't just take our word for it. Here are some testimonials from our past guests:
"Thank you so much for caring for our little Chihuahua Joey when he arrived in NZ. Your services were A*. Would definitely recommend Auckland Quarantine for their professionalism, helpfulness, and easy correspondence." - Kind Regards
"Just wanted to let you know that Catkin and Shoomy safely arrived home yesterday. They seem to be settling well. My partner and I would like to say a BIG THANK YOU for having our kitties and looking after them."
"I would like to thank you and your team for taking such good care of my beloved pets. They arrived relaxed and no worse for wear from their journey. Please let everyone know that I am truly pleased. You will definitely be getting more business from the people who helped us export our pets."
At Auckland Quarantine, we treat your fur family like our own. Contact us today to ensure a safe and comfortable quarantine experience for your pets.
Photos
Location & Phone number
235 Brookby Road, Brookby, Auckland 2576, New Zealand
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Thank you for taking such good care of our babies. You guys did an excellent job. We really appreciate it"
"Jon and Clare basically sentenced our animals to death by cancelling 2 hours before their flight from KL to Auckland their compulsory quarantine due to the two days delay from cancelled flights from the devastating cyclone. Stating they lost their place in the queue and can only fit them in April. Despite booking and paying our deposit which they refuse to refund. Whilst our dog Molly and cat Tinkerbell were already checked in at KL airport with all export documents and had been waiting there 2 days. As we have left Malaysia, we can no longer take care of our animals. Jon especially has no empathy and was not interested to find a way for them to stay an additional 2 days. These are our pets, not brown boxes. Cannot believe people like this can run a quarantine center looking after our pets. Still in total shock, please be wary of when dealing with this unscrupulous company. Yesterday the other quarantine station said they have a history of overbooking and dropping clients at the last moment, we’ve been told to officially report them to MPI (Ministry for Primary industries) as they’re MPI agents, which we are now doing. Whilst they still refuse to refund the deposit. MPI NZ is currently investigating their unethical practices, I'm hoping they will be brought to justice and make other unsuspecting future customers aware"
"THEY DO NOT CARE ABOUT YOUR PET!!!Please if you can, don’t trust them with your pets. Sadly had to say goodbye to my pup and friends planned on taking her to Australia. They booked the quarantine and everything over them. It allready started with mistakes on the required documents on their part. Pets where ready to go at the Airport allready delayed by 2 days due to the disasters. Don’t know what happened, we where simply told they can’t take them anymore and they won’t be paying us the 700$ deposit back. Literally pets at the airport we had allready left the country. As a serious business they should have plans in case of natural disasters/bad weather in place which they simple don’t have. Never again! Don’t use them apart from if your sending over a carcass or planning on receiving on when you get your pet back!"
"Cross-shopped all of the quarantine facilities, and this one ended up being my choice. I'd choose them again. So happy to have my girl back, and she seems no worse for the wear."
"I used this quarantine facility when my dog and I traveled from America to New Zealand. The facility is expensive, but they are professional. The downside is they do not allow you to visit your dog. The explanation is that it is due to canine influenza, but it does not really make sense because that pathogen cannot pass from human to dog. The staff is helpful and accommodating your request and meal plans for pets. They provide updated photos of how the animals are doing on Facebook, but sometimes they skip a day or two."
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