The CUT Restaurant & Bar

"I suggested this place for my team's lunch yesterday, and they loved it. We ordered from the express lunch menu: wagyu burger, wakanui beef steak, fish and chips, and a truffle linguine (mine). Dessert was the chocolate truffon and a lemon cheesecake. The food portions were great. The dishes were simple but very flavourful. We also enjoyed the ambience, as it was a quiet day. It gave us a chance to chill and relax with colleagues, and we had lovely staff to take care of our requests. Since ours was a big-ish group (8 people), we made reservations and ordered the food ahead of time. The food arrived within 5 minutes after we arrived. Would highly suggest this to reduce your wait times, especially for groups. Highly recommend this place if you're planning ahead and if you'd like a quiet lunch spot during the weekdays."

"I am writing to formally lodge a complaint regarding the unsatisfactory experience my party and I encountered at The Cut Restaurant and Bar earlier today. As the sole table of customers during lunchtime, we had high expectations for both the quality of food and the level of service provided. Unfortunately, our visit fell significantly short of these expectations, leaving us deeply disappointed. The primary issue we encountered pertained to the preparation of one of our ordered items, specifically a steak. Upon receipt of the steak, we found it to be undercooked and requested that it be reheated to our desired level of doneness. However, to our dismay, the reheated steak was severely overcooked and even charred around the edges, rendering it inedible. This level of cooking was far from acceptable and did not meet the standards one would expect from a restaurant of your caliber. Additionally, we found that the hamburgers we ordered suffered from a similar issue. The meat patties and bacon were all excessively burnt, resulting in an unpleasant taste and texture. This significant flaw in the cooking process significantly diminished the overall enjoyment of our meals. Furthermore, I would like to bring to your attention the unprofessional conduct of your restaurant manager. It was disheartening to observe that the manager was not dressed in the appropriate uniform, suggesting a lack of attention to detail and a disregard for professional standards. Moreover, their attitude towards our complaint was both hostile and disrespectful, leaving us feeling disregarded and undervalued as customers. As patrons of The Cut Restaurant and Bar, we anticipated an exceptional dining experience with quality food and attentive service. Regrettably, our recent visit failed to meet even the most basic expectations in these regards. The substandard cooking and the unprofessional conduct of your manager have left us deeply dissatisfied and compelled me to express our grievances through this formal complaint. Dear Sir/Madam, I am writing to continue my previous complaint regarding the unsatisfactory experience my party and I encountered at The Cut Restaurant and Bar. I regret to inform you that the repercussions of our dining experience extended beyond the poor food quality and unprofessional conduct, as I have suffered severe digestive issues after consuming an undercooked hamburger at your establishment. Following my previous complaint, I neglected to mention that despite consuming only a few bites of the hamburger, I found it to be inadequately cooked. Regrettably, the meat was not thoroughly cooked, and this oversight has resulted in a severe bout of food poisoning, manifesting in acute and persistent diarrhea. As a result, my health has been significantly compromised, causing considerable inconvenience and distress. As a responsible establishment, it is imperative that you recognize the seriousness of this matter. The consumption of undercooked food poses substantial health risks and is inexcusable, particularly considering the potential consequences it can have on customers' well-being. I must emphasize that the disregard for proper cooking practices and food safety measures is unacceptable and must be rectified immediately."

"Thank you! Our meals were not only presented beautifully but tasted delicious! If you’re in Akland NZ, be sure to stop in for a meal! Staff tonight served up well & the most attentive to a full house. I’ll be back! Not halal, but indeed options for vegetarian only."

"Delicious food, fairly priced. We had a group of 16 and the service was great. Ciki the waitress was particularly helpful and friendly. The steak was overcooked, so if you wanted medium, you should order the medium rare I believe."