Quest Highbrook,

60 Highbrook Drive, East Tāmaki, Auckland 2013, New Zealand

"Booked for family visiting for the weekend. Rooms and all was good. Family had a really great stay. The wife and I came back before checkout to clean up and see if anything is left behind to pick up. Up until we checked out for them, they said the room was messy, it will take a long time to clean and we wont get our $300 bond. Since when we have to make the place spot clean. We came back cleaned up what we can and also dumped our rubbish in our own bought rubbish bags so it's easy for you guys to just dump. Wiped the table with our own detol wipes. Towels and all, all put together in one corner of the bathroom and beds just covered properly, easy to pull out to change. Just rinsed the plates and cutlery so easy to clean for them. Yes there was a few crumbs here and there on the floor but like leave a vacuum there then if you want us to clean clean clean the room. That ruined the buzz for a great stay. Glad the wife took a video before we left to show them. Also since when did this 300 dollar bond was added. Booked here last year september had no bond. Oh well it is your guys policy but if any one is booking here, pay bond in cash. You'll get it back once you check out."

"First short term stay accomodation provider I have ever been asked to actually pay a bond for a two night stay, normally our credit card details are taken to recoup any mini bar or additional expenses and yet Quest actually take the money ($300) and now tell us it will be five business days before it is refunded back onto our credit card?! Strange policy and one that only assists their companies cashflow…"

"Neat appartment. Receptionist was nice to us. We went to see somebody there and saw that it's a worthwhile place. Lots of shops in the location too."

"Dissappointed in what should have been a great family reunion visit. Downgraded from a 1 BR apartment to an Executive Studio without any prior communication. Was charged $280 per night and when queried this was reduced to $230pn - these rates are higher than the advertised web rates. One staff in particular (Kunal) did go out of his way to assist so credit to him. This hotel is generally clean, nicely located etc and would have scored 5 stars if my situation was handled correctly and timely and appropriate lower rates were charged."

"Lovely friendly front reception lady. The room was large and new with a fully equipped kitchen. Our TV was not connecting to the Internet, which they did try to fix, but it stopped working if we turned the TV off. The room could have been cleaner. Shower was was starting to get moldy in places and there was a used toilet roll under the bed. Area was great location for where we needed to be and nice and quiet for sleep."