Dawson & Co.

"I have purchased several items from Dawsons and my dealings with Kris the salesperson have always been good. My theory was if I spent a bit more on furniture, the quality should be good right? Unfortunately we have had several issues with several pieces of furniture - firstly our Jardinico umbrellas which both had a small hole in the fabric found within the first year after purchase. We dealt with Michael who organised to have the covers replaced. Since we have had issues with bolts shearing on the bracing arm of one of the umbrellas and we are still trying to source the correct bolts from Dawsons. They keep sending the wrong size bolts and in the meantime we are unable to use this umbrella. We then have had the strapping/webbing break on a 3 year old Motu outdoor couch as well as one of the armchairs. Once again they have collected the furniture and committed to fix the issue. We have been waiting an unacceptable time to have the furniture returned to us. We also purchased Kora furniture which Dawsons has stocked in the past and the strapping/webbing has broken on one of our chairs - light grey chair in photo (I must point out that we did purchase the Kora furniture elsewhere and is now unfortunately 2 weeks out of warranty) and after speaking with someone at Dawsons about this brand of furniture they suggested it was perhaps something in the beach environment where we live that was causing the issues we are experiencing. Both the Motu and Kora furniture brands were marketed as withstanding the harsh NZ conditions but the straps in our case broke within 3 years. I guess my point here is that you clearly do not necessarily get better quality if you spend more money. Probably better off to buy furniture half the price and replace after 5 years."

"We purchased a lot of furniture here as the product looks incredible. We have since had issues with nearly every item. Limited help to solve including no help to fix an outside sofa that has broken, fabric stitching ripping and multiple other issues with other items. I have contacted the shop previously but with limited support. That said, the shop looks great."

"Not a customer yet, but like the store top-class fancy style."

"Just tried to get some assistance with picking up some furniture post-purchase. Was told by the floor staff that They can't help me because they have to follow their processes. I asked them to call the warehouse and was told "Sorry, No! That's a service level enquiry." I don't know what that means. We had previously purchased a very large planter pot which later cracked and the sides fell off (after 2 years) When we queried this we were told that it was too long after purchase. Fair enough. If you look at the planter pots outside their showroom door, they too have cracked. We have also purchased a dining table which is great. To summarise. They have some nice stuff at acceptable prices. The staff are generally snooty and unhelpful. Spend your money elsewhere."

"Great furniture that is very tasteful although very pricey. Would have loved to order more pieces from here than we were able to. Ordered two large items, the staff were friendly and efficient and happy to quote things up for me for other items I was also considering. One of my pieces of furniture arrived damaged once unpacked and they looked after it for me and arranged a replacement very quickly - so I appreciated the great customer service."