Heartland Bank,

277 Broadway, Newmarket, Auckland 1023

"Absolute rubbish! If you have financed your vehicle through them via your car dealer and you want to make extra payments to pay off your loan faster, you cant do this. Either they will refund you your overpayment amount or you have to re-construct your loan. I have been trying to make extra payments but they make it so difficult! Now, out of the blue, they decided to enforce a policy on me saying that any overpayments under $1k will be refunded back to me. I wish the car dealer i bought my vehicle from used a different finance company. Hearland bank shouldn't even be running with the amount of negative feedback they are having. Customer service is also ridiculous!!! Over an hour wait time EVERY SINGLE TIME I HAVE TRIED CALLING THEM!!!"

"Very poor lenders. I had and business loan with them and repaid it in full without any defaults. Got into trouble as most people did through Covid and needed some money to clear some bills. Me thinking I had and good relationship with heartland I could rely on them to help me out but no! Straight out no. Thanks for nothing!."

"Reading these online reviews, Heartland Bank customers have either given 5 star or 1 star? I've had a great experience to date and found them easy to deal with and prompt service."

"Absolute trash!!! Am in the process of opening a term deposit with Heartland. They were quick with comms in the setup of it but once I transferred my money over, it’s been almost two weeks and I still don’t see my account setup. No one replies to my emails anymore and every time I call I get “it’ll be setup by the end of today” and that was within the first week!!! Am waiting for someone to return my call so I can get my money back!! Useless service!!!!!!!!!"

"They're awesome when you don't want to do anything. The moment you do though, look out! I got so feed up with being given the run around, I requested a settlement figure in the app for the next day. I transferred the funds straight away knowing they'd not be credited till the next day. They either screwed up the settlement amount or added interest to nothing because I have a loan balance of $1.33. This is pure comedy when you consider banks have a level of accuracy and accountability. Don't put your money with them or borrow from them, either."