Spa Family
About the Business
Welcome to Spa Family, a premier establishment located in Auckland, New Zealand. Situated on Montgomerie Road, our spa store is a point of interest for locals and tourists alike. At Spa Family, we pride ourselves on providing exceptional spa products and services that will exceed your expectations.
Our satisfied customers have raved about their experiences with us. Terrie Dean expresses her gratitude to Hannah and Scott for making her spa dreams come true, while James Mcleod commends our stress-free process and impeccable results. Kerry Potter shares her delight in using her spa every day since its delivery, emphasizing the excellence of our product and service. Jarrod G appreciates the personalized attention he received from Scott, who went above and beyond to educate him on spa maintenance. Lastly, Beverley and Julian admire the unique and high-quality features of our spa, which sets us apart from the standard offerings in the market.
At Spa Family, we prioritize customer satisfaction and aim to provide you with a spa experience like no other. Our team is dedicated to assisting you in finding the perfect spa that suits your needs and preferences. Whether you're looking for a quiet and economical spa or a luxurious multi-jet option, we have a wide range of choices to cater to your desires.
In addition to our exceptional products, we also offer reliable delivery services to ensure your spa arrives safely and on time. Our communication with customers is second to none, as we believe in keeping you informed and involved throughout the entire process.
Visit Spa Family today and discover why we are the go-to destination for all your spa needs in Auckland. Our team of experts is ready to assist you in creating the spa experience of your dreams. Don't miss out on the opportunity to transform your relaxation routine - come and experience the Spa Family difference for yourself.
Photos
Location & Phone number
59 Montgomerie Road, Māngere, Auckland, New Zealand
Hours open
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"I brought a spa from them a year ago at a spa expo, i was sold on the made in nz tub and Davey pump, but the service was fantastic, great communication with the wait times, we where on holiday when the spa was delivered, I chopped out space in the deck for it but I didn't quite chop out enough, the delivery guys where kind enough to pick up a saw and shave a bit off.. the plug had fallen in so my grandmother couldn't find it and there was a sparky there that arvo to solve the problem.. and they ran through the setup procedure over the phone with the old bird and she had it up and running (I don't know how they did that) and a year later I have had zero issues and have been thrashing it.. family spas have gone over and above.. I have just sold my house and the buyers wanted the spa pool, so I'm calling up to order another family spa after this.. 2023 update, bought a new bigger spa for the new house and a baby one for the batch, again great service, great product (no delaminating tubs with spa family unlike alpine ect..) and after a few years I still can't understand why you would buy another brand. I will never buy another brand spa"
"Well, interesting one. Things can go wrong in any business; simple fact. Its how you recover as a business that makes the difference between bad and good. In this instance, Team you done reallly well. From sales to delivery and the solutions that were sought. 5 stars from me."
"Happy with the product but after sales service is really poor! Have had a few experiences now where it can take weeks to hear back from any communication, if at all. Dealing direct with Scott is only joy I've had in the past."
"I paid $1000 deposit at the home show in Hamilton 2019. Due to unforeseen circumstances (illness) we will not have an area for it to be placed for at least another year. I emailed the person who sent me the invoice 5 days after paying the deposit to let them know ny change of circumstances asking for my deposit to be returned. A week or so later I ccd in the salesperson on the business card...one of the brothers. I still have had no response. I will be taking legal action and or contacting Fair go. I dont recommend any one do businesse with this lot"
"Very happy with our 'Everybody' pool which we bought at Field days several years ago. We like the basic simplicity of it, the colour (black) and the construction material. It's fairly quiet, well insulated and therefore economical to run. Seems to be unique among the majority of standard gaudy, slippery, multi jet offerings. Well done! Best Regards, Beverley and Julian."
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