Southpoint Family Doctors
About the Business
Welcome to Southpoint Family Doctors, located at 9 Sharkey Street, Auckland. We are a trusted institution in the healthcare industry, providing essential medical services to individuals and families in the local community.
At Southpoint Family Doctors, your health and well-being are our top priorities. As a doctor's establishment, we are dedicated to offering high-quality healthcare services to our patients. We understand the importance of a strong doctor-patient relationship and strive to create a welcoming and comfortable environment for all individuals who walk through our doors.
In light of the current global pandemic, we have implemented additional measures to ensure the safety of our patients and staff. As part of our commitment to your well-being, all patients will be screened before entering the clinic. This screening process helps us identify any potential symptoms of COVID-19 and take appropriate actions to protect everyone within our facility.
If you or anyone in your household is experiencing symptoms such as fever, cough, shortness of breath, or sore throat, we kindly request that you contact HealthLine at 0800 358 5453 for further guidance. Additionally, if you have recently arrived in New Zealand, please register your details with HealthLine by calling the same number. They will provide you with necessary health support and advice.
For comprehensive information regarding COVID-19 (Coronavirus), please visit our website and click on the provided link. We believe in keeping our patients well-informed and educated about the current situation, so they can make informed decisions regarding their health.
For any medical advice or assistance, our dedicated team is here to help. You can call HealthLine at 0800 611 116 for free medical advice. If you specifically require COVID-19 related medical advice, please call HealthLine at 0800 358 5453.
During this challenging period, we understand that finding available medical centers can be a concern. We recommend visiting HealthPoint or clicking on the provided link on our website to find medical centers that are open and accepting patients.
Southpoint Family Doctors was established in 2014 and is a cornerstone accredited, teaching practice. Under the expert guidance of our founding partners, Dr Fiona Mariner-Shepherd and Dr Hinamaha Lutui, we are committed to providing equitable and culturally responsive healthcare. Our mission is to improve our organizational resilience while actively engaging with the communities we serve.
Our core values, including mutual respect, honesty, integrity, commitment, perseverance, teamwork, acceptance, family, whānau, and `Aiga, shape our approach to patient care. We believe in creating a supportive and inclusive environment where everyone feels valued and respected.
Choose Southpoint Family Doctors as your trusted healthcare provider. We are here to support you on your journey towards a healthier, happier, and more resilient life. Contact us today to schedule an appointment or for any further information.
Photos
Location & Phone number
9 Sharkey Street, Manukau City Centre, Auckland, New Zealand
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Great doctors but trying to get threw to them to make a appointment is absolutely ridiculous have rung twice in one morning to try make a appointment first time on hold for 10 mins second time ringing still on hold coming up to 8 mins answer the phones"
"This place has absolutely atrocious customer service. The doctors and nurses are fine but the customer service to book in appointments and even calling is so bad. The receptionist is the WORST most of the time the phone doesn't get picked up they closed at 5:30pm but from 4pm the "sorry we are closed message is on" the receptionist 3 times i have been now has tried to charge me the wrong amount most of time she doesnt even know what she is doing and is slow"
"Have been using south point for years would not go to another GP I’m not sure what staff are still onsite but the old team of Daniel Dr Hina and Dr shepherd are extremely kind and knowledgeable they do care about you Hopefully the current staff are living up to the values as I’m sure they are."
"My son is a patient at Southpoint Family Doctors and I wish I had enrolled him sooner. I am always able to get him an appointment the day before and sometimes even on the same day Not having to wait a week for an appointment like some GPs is great. The reception staff will always do their best to make it work and find us an appointment as soon as possible. Overall the staff are amazing, so friendly and accommodating, they even have bubbles available for children that are uneasy at the doctors which my son really loves. If you are looking for a new GP to enrol, Southpoint Family Doctors is honestly the best!"
"Lovely team including all the doctors, nurses and receptionists! I agree with some of the comments below - their service may not be as “amazing” as used to be in terms of accomodating an appointment request etc but I’m afraid it’s happening everywhere in Auckland now. But despite that, overall the team is always lovely and caring. My daughter and I are so thankful. I moved to East Auckland last year and have no plans moving my GP! Thank you team!"
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