Goddards Cartage

"Drivers need to learn to stop tailgating."

"Terrible services during lockdown. They told us on the day that they can only drop off the beds outside or the garage. We told them that the garage is full but you can drop inside the lounge. The driver call his boss and left the site without further communication with us. We have no beds to sleep in the weekends. We didn't understand the logic between garage and the front lounge. They are both indoor and in the front. In the response from the owner below he said that we took video. We took a photo of where the truck is parked and did not took any photos. It was a Friday afternoon when the driver came and I believe he just want to leave earlier for a good weekend. In the week after, Goddards send two other guys to deliver the beds and their service was good. By the way, the two guys came Monday also agreed that driver on Friday just want to leave early and go for his weekend. At the end of the day, it is a bad experience rather than a good story."

"Terrible lockdown level4 behaviour. Virtually no masks Guys up to 4x in a container stacking and packing not a mask in sight. Across the road in the outdoor carpark for their morning tea break sharing cigarettes. No masks. Phoned the office twice. No improvement yet. Waiting..."

"WORST SERVICE EVER!!! Recently bought 3 whitewares, using three different companies to deliver goods as goods were bought from three different shops. Goddards cartage Ltd was the WORST delivery dervice ever. They called at 10am. Was advised delivery will be done in 30 mins. They came 2hrs later. When they came, they just left the double door fridge in my kitchen. I've asked them whether they can help to unpack the fridge as it was just me and my mom. They refused and said they've already helped too much. It took almost an hour for me and my mum(pensioner) to unpack the fridge and remove styrofoam bottom as it was huge. The other two freight companies I used previously offered to help unpack the goods even before I asked them to help. Both companies helped unpack the goods and they even took away the the boxes with them. WORST EXPERIENCE EVER!!! If I can give negative star rating I would give -10 stars. ‐------------‐-------------------------------------------------------------- REPLY to response If you offer all those services, it is your responsibility to promote that services to customer as well as train your staff to to promote those services you offer. No one mentioned about options at the warehouse nor your driver when I asked him to help to unpack. I can't forget that delivery person's words and face expression when I asked whether he can help to unpack the fridge. If the delivery person offered or even mentioned about those options with extra cost I'd be happy to pay extra cost to get that services. But NO. He just left the fridge with bitter expression on his face as if he did not want to work at all and made me feel as if I did something terribly wrong. That is a BAD CUSTOMER SERVICE!!!!!"

"The guys helped my partner an ! shift from Howick to Maraetai an they did an amazing job. Very friendly an efficient. Took great care of our furniture. Totally recommend them. Will definitely use again... Thank you so much guys"