Mitre 10 MEGA Manukau

"I Wish I had a option to give no star to their service. I bought a lawnmover 4 months ago and it suddenly stopped working and I toook it back to the store where one of the staff checked and found it’s faulty. They told me that they will be sending this to tge technician to check the issue. Few days after I got an call from one of their team member saying I need to pay $120.00 as they found a issue which isn’t part of the warranty, according to the repairer/ accessor lawnmower was tipped to the side. Which was not the case. Store manager then tried to convince me that I made the error and I tipped it to the side. Store manager mentioned on the call that When I returned the lawnmower I have signed the T&C at the counter agreeing to pay if the fault isn’t part of the warranty. I have gone back to store manager few times and asked him the copy of warranty card, copy of receipt including copy of signed document to their T&C. I chased up few times via email and I didn’t get any response so I called this morning. Site Manager was in meeting and he couldn’t talk. He called me back after sometime and mentioned as below. I have checked cctv footage and our staff has not printed the form and you have not signed. He also mentioned of retraining the staff which doesn’t solve my problem. * Staff didn’t give T&C forms to sign and rather then accepting their mistake still asking me to pay for the repairs and referring back to the warranty manual that it includes “ Do Not tip the lawnmower which I have not done. I will be reaching out to media on this, I will be also going ahead to complaint at Dispute Tribunal."

"Great service always in the garden centre. Friendly staff though out the place . No problems using American Express like at Takanini branch . Walk out of Takanini last time never go back .."

"It is an excellent place to find what you need for professional work and they have a staff always willing to help you"

"Great service ESPECIALLY from a lady in the wood section and the guy that collected our wood, cut it for us and helped us take it to the car on Sunday 9 July 2023 around 1:30pm ish. The 15% price promise is awesome as well as inwas able to buy everything from M10 instead of both M10 and Bunnings and one that was cheaper online at bunnings actually scanned in cheaper at M10 so overall extremely chuffed with this store! If those 2 wonderful staff members in the wood section see this THANK YOU FOR YOUR WONDERFUL SERVICE AND HELP! We had a sour experience last time we went here with a supposed manager who knows nothing about customer service but you 2 guys have changed our minds and we will be back."

"Always clean and tidy in the shoe. Easy to navigate a wheelchair around the place. Staff are super helpful and nice. Cafe is OK, could be better, prices a bit high in contrast to the food quality. Alot of microwave reheats, I think, but my elderly mum likes going there. Coffee is pretty good though."