lululemon

"Partner bought a bunch of leggings, asked if there was a first responders discount and sales assistant adamantly said no. Ended up leaving, find out in an email advertisement later it’s still going on. Can’t be bothered going back over $40 but bloody average service."

"The worst customer service experience ever. I purchased a pair of shorts and was no served nicely at all. I understand that you don’t do refunds or exchanges of sale items, but the wrong size was in the wrong area, talked to everyone including the manager, they wouldn’t budge. The store was so busy and it’s our fault for picking the wrong size? Got treated awfully when I explained the situation. Wouldn’t recommend anyone I know to go to this store."

"Terrible, aggressive and really confrontational staff. I normally shop at the Takapuna store where staff are lovely and apply a health care worker discount when I shop. I asked about it in Newmarket today and had the strangest most aggressive response from the girl serving us. Definitely won’t shop their again …."

"Super unhappy with my experience there. I was overcharged by $10 for a top, the marked price was $125, and I was charged $135. I have tried to go through contacting the team but they have not been helpful. Misleading pricing, breach of consumer guarantees. Make sure you double check the pricing with the sales assistants!! Not shopping here again."

"I bought this pair of leggings last week. I usually wear size 18 and tried this size 12 at their fitting room. Was a bit sweating that day so it fitted like gloves as they advertise their products. The lady told me it’s a markdown product which they don’t refund if I change my mind and I understood it. When I got home and tried it the second day after I showered, it was surprisingly loose and I was aware I accepted the “no refund for markdown products”. Then I tried to call them to check if I can get an exchange. No one answered the call. I drove to their store and another lady checked with her manager then refused to do an exchange even if I was willing to pay 31 NZD more for a pair of size down leggings in its original price. I accepted the refund when I paid for it but I was never aware that you can’t even exchange for a size reason. They are not underwear. The lady also found herself in a position eligible enough to educate me that they cannot exchange it because I tried them and I should be responsible for what I chose. Not being able to exchange a product with sizing issue is a new experience for me. Being educated by their staff that I need to be a responsible adult is just another new experience."