Total Towing

"I recently had the pleasure of experiencing Total Towing Porirua's exceptional service not once, but twice! Both times, Marty and Eric came to my aid promptly, and their kind and helpful demeanor made my breakdowns less stressful. They were able to take care of both my car and motorbike, and I knew were in good hands. I highly recommend Total Towing Porirua to anyone in need of towing services in the Wellington area. Thank you, Marty and Eric, for your outstanding service!"

"Never dealt with such bad/rude customer service in my life! We’re supposed to be towed using this company through AA breakdown. We were stuck at the beginning of transmission gully broken down in one of the lanes with no safe space to pull over. So we were in a very dangerous position on the motorway. We were trying to arrange a tow through Sandra who was not accomodating and would not sort us a tow to an open mechanic. She was very rude huffed and puffed at me through the phone nearly reducing me to tears as I wanted to be towed to the only open mechanic in Wellington. My safety was not taken into consideration as she would not send a tow until they sorted a location to tow too. She told me she would call me back once she confirmed if they could take me to Lower Hutt. I did not get a call back for another 2 HIURS! We ended up having to source another tow. And after two hours I finally got a call back. To have Sandra huff and buff again and hang up on me when I said I never heard back from her and I needed to get off the motorway for my own safety. She didn’t even let me finish the sentence before hanging up. Overall terrible service, hostile and rude!"

"Broke down in Johnsonville carpark 8.30 on Friday night. Great service from the guys on the phone and in the truck and a very quick service. Eric was a pleasure to deal with and very helpful. Happy to recommend this team"

"My car was towed through my insurance company & the tow truck driver was lovely. However, I had to contact the towing company directly to get some photos, yet the lady on the phone (Sandra I believe?) was so incredibly rude. Along with generally being unkind to me, she said my car was a piece of junk & couldn't believe that anybody would bother fixing it (multiple times). Absolutely terrible customer service experience. I am shocked that this company allows this person to talk to customers like this."