Auckland Airport Lodge

"Kia ora. I booked the Deluxe Family Suite with two adults and two mokopuna for one night which cost $315. I was ok to wear that price because it was advertised as a family suite to cater to myself, my daughter and her two boys before they fly out to Brisbane tomorrow morning. On arrival we could not link to the internet to watch Netflix and we still cannot at 6.30pm, which is highly frustrating. We asked the staff person to assist but she was unable to and informed us that three of the televisions in the lodge were also not working. Not her fault but again extremely frustrating when you have a 12yr old and 4yr old in the room. Furthermore, there is only one pillow per bed with no spare pillows. There are no spare blankets should it be cold for my mokopuna during the night. There's only one towel per person. When promoting a family suite such as this for the price paid, I would expect that the Smart TV would be working better than it is prior to arrival. I would also expect that there would be more pillows, blankets and towels for a whānau of four. I would appreciate better service and display of manaakitanga."

"Stayed as a large group which meant shuttle service couldn't accommodate us getting to the airport as a single group and couldn't be booked in advance. Half the group ended up needing to leave at 5am for a 6:30am check-in. No soap or face clothes in the rooms. Tea and coffee but no milo or hot chocolate for the kids. Otherwise quite dated and bathrooms not the cleanest."

"Place was absolutely horrible. Room was disgusting with stains on the sheets and bugs in all over the room, staff were extremely rude and non helpful. Refused to give two different rides to the airport for the same room and instead of refusing politely they yelled at the guest… will never be staying here again"

"Great accom if you want a place close by the airport. They provide free shuttle service to the airport. You can also park your car free for a few days if you stayed at the motel and are going on short trip."

"Worst shuttle service ever, they told me a spot to wait the shuttle and they were in a diferent spot. The driver was very rud, never offered himself to help me with the luggage. The bedroom was dirty. I do not recommend this hotel."