The Sebel Quay West Auckland

"Let me be clear the view, location and SOME of the staff are at least worthy of 3 stars so that's where the good ends. I checked in and was greeted but a wonderful young woman who I wish I could remember the name of (I believe she was late 20s early 30s & Indonesian?). When she told me my room was ready I headed up, to find the refrigerator in that room was not working. No big deal, head down stairs and switch rooms. From there a calamity of errors flows where each room is worse than the next, moldy floors, doors that don't lock, appliances that are filthy, on and on and on. Finally I come back down, lucky to find the same woman who greeted me and she goes and finds a manager who assures me they'll have a clean room ready for me asap. Asap winds up being nearly 5pm and this room is meh at best. I had to use dishwashing soap and powder to clean the walls of the balcony they were so gross but at least inside didn't have stained Lamps, moldy floors or chipped tile. Just a broken couch which at that point I didn't even complain about. The pool has been out of service for years but they still advertise it, the sauna was off when I was told it was allowed to be used, and the one time housekeeping showed up they walked in unannounced while I was in the shower. So kudos to that one lady who seemed to genuinely care, but this whole place needs an overhaul. Feels like you're staying in what's mostly an (older) apartment building not a hotel and you can definitely tell given that your view is mostly of newer towers of similar make-up. If you need a lot of space, and are doing a longer stay or with family etc, it's a great amount of space for value, just know you might have to be a bit of a Karen and demand a new room several times to get anything close to what you're paying for."

"Terrible service! We arrived, they gave us keys that wouldn't work, went back, they gave us keys to a room someone was already in and we walked in on them, then they put us a in a room with one bed even tho we had booked for 3 adults and had the booking confirmation. All they did was say this is what you get when you book for 3 even tho thats not what the online booking offered and offered to bring up a roll away bed "free of charge" so we could actually all sleep. The roll away bed took up most of the lounge area. They said this was a room for 3 even tho there were 2 of everything. They lied and told us this is what we had booked so tough. There was also curry spilt all over the floor outside our room which was still there in the morning and stunk. Would not recommend!"

"We had a 1 bedroom apartment on the 14th floor. The apartment was spacious and very comfortable. There was a full kitchen with cook top and oven, dishwasher and microwave. There was also a full laundry with washing machine and dryer. The hotel is well located in the city with the harbour front, restaurants and supermarkets close by. We rate this hotel highly."

"Upon arrival we were greeted by a lovely young lady on reception. We had three rooms booked. I am aware of staffing issues so was well pleased when we could check into one of our roooms at 12.30ish House keeping was still dealing with the other two. We popped out for a spot of shopping and had also booked a taxi for 5.15 as we had a concert to attend. We're told we would receive a call when our other two rooms would be ready. None was forthcoming, realize pressure of post pandemic. We arrived back after 3pm No rooms,time is ticking, waited till 4, as we needed showers etc. The reception staff called house keeping so we could check-in to our rooms. Went down to get our booked taxi, hadn't been booked. Then the following morning popped out for breakfast, came back to a cleaner. Apologies, but I just went down to my sister's room to wait. Staff were lovely, room was good, just my experience was not the best"

"Very nice apartment in great location. Very clean and quite well maintained for age. Re Other comments about it being 'dated'.. the 1930s are also 'dated' but we call that Art Deco. This property is a great example of simple luxury of the 1990s and should be enjoyed as that. Lifts were always fast and available. Reception - Ursula? - could not have been more helpful or friendly! She is a true gem to the company. Cons - The pool has been closed for a year and yet it is still advertised on the website and unless you take special care to look carefully, you wouldn't know it's closed. The photo displayed of the one bedroom apartment with the glorious view of the harbour is false and misleading. We were on 14th floor and had a narrow view of the princes wharf between the buildings opposite and, if you stood out on the far end of the balcony and leaned out, you had a great view of the harbour bridge. The main view from within the apartment is of the buildings opposite. Honest photos are much better for ensuring happy return guests."