Cordis, Auckland

"We are currently staying in this hotel, checked in last night, which was after midnight. For 10 good minutes we were by our self in the lobby with no one around. Worst check in process, no information provided by the front office staff. Went is room, we asked for a higher floor at the time of booking with a decent view and we got was carpark view. Tried to ring them no one answered. Had to go downstairs and again no one came out to talk to us. Later on the duty manager came out, was very rude and not at all interested to talk. It was 3 am we went back in the room and call for in room dining, no one answered for good 15 minutes. In short worst hotel, worst service."

"Amazing stay. Right in the centre of Auckland so perfect for the shops and harbour. The breakfast was INCREDIBLE. There were chocolate fountains and the cooked breakfast’s were great. The pool was good and the staff were very friendly and helpful. The interconnecting rooms were great for our group and were very luxurious."

"To be honest I won’t recommend this hotel the view from the room is amazing. When we checked in the room was not clean and there was hairs in the bathroom and it looked like it wasn’t clean until I approached the receptionist lady about it and she had to change me into the other room. I had a bad experience this night especially on my hubby birthday and receptionist was slow and couldn’t work under pressure. I won’t recommend this hotel at all they offered me free breakfast. I believe they should always keep their rooms tidy especially the price we’re paying. Won’t recommend and won’t be back here again!"

"Our stay here was average. The highlight of our stay was the comfort of the bed and the pool/spa/sauna. Another was the "activities" like candy floss, free entertainment in the lobby etc. Staff in the kitchen in the restaurant eight were very lovely. Our downside of our stay was service, i rung reception to let them know of a damp, dusty odour in my room and i figured it out that it was the shower curtains. The person on the other end of the phone replied with "well what do you want me to do about it, do you want it cleaned again" i said yes or to come and see for themselves. I also had to request bath mats as there were none in the room. I waited 3 hours for someone to come up to service the room but nobody arrived. Note: this was at 8pm at night and i stayed up till 11pm waiting. Missing toiletries as well and broken equipment in bathroom which to me this is no where near a 5 star hotel. Next was that i rung like the paper says to do for my car to be ready by the time i got downstairs. Sadly no my car was not ready and i had to wait another 30 minutes. Reception staff weren't very happy, they were not helpful at all either. Definitely wouldn't say its a 5 star. More a 4."

"our stay here recently was amazing! exceeded our expectations & we did not want to leave, we were given a room upgrade too because our stay was to celebrate my birthday & being engaged. so that was a lovely surprise, hotel staff were polite & helpful. Spa and sauna was great!"