Takapuna Motor Lodge

"I stayed at Takapuna Motor Lodge with my sister who has posted on our horrible experience. The problems started the minute we arrived. Firstly no one to greet you. It's really self-catering. No one is available or on site. Phoning a call centre for anything you needed even for the WiFi password is astonishing. Ever heard of an information booklet in the room. The microwave was splattered with food from the previous guests and was never cleaned in three days. The lights above the main bedroom didn't work it was an electrical problem and they sent an inept handyman that never returned to fix them. My bed was uncomfortable. The shower temperature and pressure varied wildly. Nothing good to say but avoid this place. Clearly run on the smell of an oily rag. No attention to it basic housekeeping or maintainence. Very Basic Awful."

"Unfortunately my sister and I stayed 3 nights. When we arrived there was a self check in via a phone call from a centralised call centre. No milk and no wifi so I called the given number again and in about half an hour someone came and gave us both. I called that number several times over the next 3 days as there was nobody in reception. The microwave was filthy , unable to use it and the room was not made up over the 3 days. Mould On the bathroom ceiling. We ran out of tea. The lights in my bedroom did not work at all and although I called the phone number again to inform them they were not fixed which was very annoying. It was the worst motel service I have ever had. I wouldn’t go back there again. Not worth $149 a night. Horrible experience."

"Rooms were comfortable and cozy. Catered to me and my family perfectly. Clean too. House keeping were lovely and consistent. The downfalls were the TV was broken, wifi was annoying and the main reason I booked the lodge was for the playground, pool and spa. Neither were in working order. Doesn't look like they've been used in years, which was very disappointing. Also, it's very inconvenient when they have no one in the office, quite a lazy service. Lucky for them myself and my family are greatful people and didn't allow those things to ruin our little holiday."

"First issue was our room being double booked. We booked 1 room with 4 beds and got 2 rooms with 2 beds and 2 stretcher/fold out beds that when i moved in the night, tried to fold up off the ground. Nearly fell off many times. Rooms were also disgusting. Not just untidy but unclean and reception were not helpful at all. Rooms look nothing like the pictures would never ever come bacn."

"We booked for a business trip as there was limited accommodation available. No one at reception on arrival and answered door with chain on. Rooms are not as per the photos and very hard to communicate with. They want payment in advance and no refunds or changing of bookings. Our team checked out early as they did not feel safe there and was very un-clean and smelly! For the premium amounts, this motel does not deserve to be operating."