Freedom Sylvia Park

"Online customer response times are not good or acceptable in my opinion. Still do not have a resolution and am having to follow it up."

"Floor assistant left me sitting waiting for 20 minutes under the guise of getting me more information on a shelf unit I had walked in ready to buy. Ended up going to find her and see she’s moved on to another customer. I hovered awkwardly in her peripheral waiting to see if she’d come back to me with the info. I was ignored and she went over to another customer. I walked out then. Waste of time and so rude."

"Great service from Angela and her co-worker, even carried all our items to the car with us. Made things really easy even on a busy Sunday."

"Had the worst ever experience with Freedom furniture Slyvia park. I'm writing this review as atleast fifth to sixth attempt to get my furniture delivered to me. What's even worst is that I've tried to contact the assistant manager Mel there, who till date has yet called me back as she had promised. I bought furniture almost worth $5000 in Feb, I was told that the furniture will be ready only in June 2023 that's 4 months after we ordered the furniture. We were asked to pay half the price as a deposit which we did. When the order was ready they wanted us to make a prompt payment for the rest to ensure all the furniture items are delivered. We got 2-3 calls to remind us to make this prompt payment which we did. We were told all the furniture will be delivered, on a certain date, we made sure that we were available for the delivery as they don't give a time or even a time span for delivery. When the delivery was made we were told that a table wasn't delivered as it was out of stock. When we called to make a complaint Mel assured us that she would look into it and call us back, we never received any calls. Since I've emailed Mel to get some response, apology or compensation, and to that response Mel has informed me that the initial half price deal that we got in Feb was a compensation already for the bad service we got in June 2023. They promised us vouchers for the initial purchase in Feb 2023, we still haven't received those as well. Honestly till this experience we were absolute Freedom fans, but never again. What's worst is that they didn't even want to offer an apology for the horrible experience, nor did they acknowledge this as a learning experience for them. Lost my faith in Freedom furniture and this will be my last purchase from them......"

"Had a truly terrible experience in store today. The service was so bad that I felt compelled to leave a review in the hopes that anyone who willing to shop here can see it. During my recent visit, I had encounter this employee named Angela. Right in the middle of our conversation, another kiwi couple walked in, she simply turn around to greet them and walked away. I was left standing there feeling confused and frustrated, wondering what had just happened. When Angela turn around while she is already with them, she waved at me and give me a silent "sorry". I was walked away and forced to leave without receiving the further assistance I needed. The fact that an employee would treat a customer this way is simply unacceptable. It is clear that she does not value her customers and is willing to walk away if she doesn't think you are a potential buyer. I would strongly advise anyone considering going to this store, you must be prepared to buy something, otherwise, you get walk away and ignored."